Solved

A Service Retailer Prides Itself as Always Being on Time

Question 112

Multiple Choice

A service retailer prides itself as always being on time.This most closely resembles which SERVQUAL area of performance?

A) assurance
B) reliability
C) empathy
D) tangibles

Related Questions

Q102: Scenario analysis always involves controllable variables.

Q103: An appropriate time to conduct a retail

Q104: Which planning process is most in accord

Q105: Top-down plans involve a more participative management

Q106: An accepted measure of customer satisfaction is

Q107: It is important to use similar-sized retailers

Q108: Outline five performance measures used by supermarket

Q109: In benchmarking,a retailer _.<br>A) compares its efficiency

Q110: A sales opportunity grid evaluates a product's

Q111: A retail audit should be conducted _.<br>A)