Question 1

The purpose of process control is to be able to have confidence that outputs are predictable.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following activities are typically included in a project kick-off meeting?​

Accepted Answer

A)  The project manager evaluates team member performance. 
B)  The project team collects lessons learned for use on future projects. 
C)  The project manager outlines the project goals. 
D)  The project sponsor brings in a facilitator to conduct a brainstorming exercise

Question 3

A study of 25 organizational quality policies in 2017 found some interesting patterns,with the most frequent terms being customers,improving processes,and exceeding requirements.

Accepted Answer

A) True 
 B)False

Question 4

All of the following items contribute to developing empowered performance in an organization EXCEPT:​

Accepted Answer

A)  setting an expectation for managers to encourage associates to treat risk events as learning opportunities 
B)  accepting the fact that the project manager has total decision making authority 
C)  training and equipping workers so that they're willing to take risks 
D)  helping develop specialists who can aid anyone in the organization

Question 5

If necessary,the quality policy on a specific project may violate either the quality policies of the parent organization or of a major customer.

Accepted Answer

A) True 
 B)False

Question 6

Six Sigma is a quality improvement approach that is particularly suited for many service processes that people had previously said were too difficult if not impossible to measure.

Accepted Answer

A) True 
 B)False

Question 7

Four aspects of empowered performance are understanding variation,deciding what to measure,working correctly with data,and using the resulting information appropriately.

Accepted Answer

A) True 
 B)False

Question 8

Process Analysis is a step-by-step breakdown of the phases of a process,used to determine the inputs,outputs,and operations that take place during each phase.

Accepted Answer

A) True 
 B)False

Question 9

The four contemporary core project quality concepts that evolved from the quality gurus and frameworks include which of the following?​

Accepted Answer

A)  assumption-based management 
B)  stakeholder satisfaction 
C)  benchmarking 
D)  earned value management

Question 10

The decision process for developing relevant quality standards on a project includes all of the following activities EXCEPT:

Accepted Answer

A)  identify all stakeholders 
B)  understand the prioritized stakeholders' requirements 
C)  design work systems 
D)  make tradeoff decisions

Question 11

Which of these would NOT typically be found in a Quality Management Plan?​

Accepted Answer

A)  Team selection criteria 
B)  Quality roles and responsibilities 
C)  Plan for reporting quality control and assurance problems 
D)  Key project deliverables and processes to be reviewed for satisfactory quality level

Question 12

All of the following statements accurately describe special cause variation EXCEPT:​

Accepted Answer

A)  It requires specific interventions that include finding the root causes and making changes. 
B)  It is identified by points outside the control limits or by unusual patterns within the limits. 
C)  It is inherent in the system and is predictable. 
D)  It is a statistically unlikely event.

Question 13

The quality management plan defines the acceptable level of quality,which is typically defined by the customer,and describes how the project will ensure this level of quality in its deliverables and work processes.

Accepted Answer

A) True 
 B)False

Question 14

Assume you have been selected to lead your team in the development of a quality management plan.Identify and describe several components that a quality management plan should contain.

Accepted Answer

The answer of Assume you have been selected to lead...

Question 15

DMAIC is a disciplined process that includes five phases: Define,Measure,Analyze,Improve and Control.DMAIC is most typically associated with which of the following quality improvement approaches?​

Accepted Answer

A)  Malcolm Baldrige 
B)  Total Quality Management (TQM) 
C)  Six Sigma 
D)  ISO 9001:2008

Question 16

W.Edwards Deming argued that managers must understand cause and effect relationships to predict future behavior.

Accepted Answer

A) True 
 B)False

Question 17

Normal or random variations that are considered part of operating the system at its current capability are ______:​

Accepted Answer

A)  special cause variations. 
B)  common cause variations. 
C)  systemic variations. 
D)  life cycle variations

Question 18

Deming,Juran,Crosby and Taguchi are among the thought leaders who introduced ideas that fueled the quality revolution.Briefly identify and describe important ideas and concepts that each of these thought leaders contributed.

Accepted Answer

The answer of Deming,Juran,Crosby and Taguchi are among the thought...

Question 19

Project quality is defined as the characteristics of a product or service that bear on its ability to satisfy stated or implied needs.

Accepted Answer

A) True 
 B)False

Question 20

A high level view of processes and stakeholders,that starts with suppliers and ends with customers,is sometimes referred to as a "Plan-Do-Check-Act" (PDCA)model.

Accepted Answer

A) True 
 B)False

Exam 12: Project Quality Planning and Project Kick-Off

The purpose of process control is to be able to have confidence that outputs are predictable.

Which of the following activities are typically included in a project kick-off meeting?​

A study of 25 organizational quality policies in 2017 found some interesting patterns,with the most frequent terms being customers,improving processes,and exceeding requirements.

All of the following items contribute to developing empowered performance in an organization EXCEPT:​

If necessary,the quality policy on a specific project may violate either the quality policies of the parent organization or of a major customer.

Six Sigma is a quality improvement approach that is particularly suited for many service processes that people had previously said were too difficult if not impossible to measure.

Four aspects of empowered performance are understanding variation,deciding what to measure,working correctly with data,and using the resulting information appropriately.

Process Analysis is a step-by-step breakdown of the phases of a process,used to determine the inputs,outputs,and operations that take place during each phase.

The four contemporary core project quality concepts that evolved from the quality gurus and frameworks include which of the following?​

The decision process for developing relevant quality standards on a project includes all of the following activities EXCEPT:

Which of these would NOT typically be found in a Quality Management Plan?​

All of the following statements accurately describe special cause variation EXCEPT:​

The quality management plan defines the acceptable level of quality,which is typically defined by the customer,and describes how the project will ensure this level of quality in its deliverables and work processes.

Assume you have been selected to lead your team in the development of a quality management plan.Identify and describe several components that a quality management plan should contain.

DMAIC is a disciplined process that includes five phases: Define,Measure,Analyze,Improve and Control.DMAIC is most typically associated with which of the following quality improvement approaches?​

W.Edwards Deming argued that managers must understand cause and effect relationships to predict future behavior.

Normal or random variations that are considered part of operating the system at its current capability are ______:​

Deming,Juran,Crosby and Taguchi are among the thought leaders who introduced ideas that fueled the quality revolution.Briefly identify and describe important ideas and concepts that each of these thought leaders contributed.

Project quality is defined as the characteristics of a product or service that bear on its ability to satisfy stated or implied needs.

A high level view of processes and stakeholders,that starts with suppliers and ends with customers,is sometimes referred to as a "Plan-Do-Check-Act" (PDCA)model.

Which of the following activities are typically included in a project kick-off meeting?

All of the following items contribute to developing empowered performance in an organization EXCEPT:

The four contemporary core project quality concepts that evolved from the quality gurus and frameworks include which of the following?

Which of these would NOT typically be found in a Quality Management Plan?

All of the following statements accurately describe special cause variation EXCEPT:

DMAIC is a disciplined process that includes five phases: Define,Measure,Analyze,Improve and Control.DMAIC is most typically associated with which of the following quality improvement approaches?

Normal or random variations that are considered part of operating the system at its current capability are ______: