Multiple Choice
Jiffy Lube, a franchised oil change and lubrication service, is an example of a service encounter dominated by ________.
A) the organization
B) contact personnel
C) the customer
D) corporate culture
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q23: Flexibility in meeting customer needs is the
Q24: An organization can standardize service delivery by
Q25: In the service profit-chain model, which one
Q26: _ is not an example of unethical
Q27: Delegation is acting on another's behalf.
Q29: Which one of the following is not
Q30: A customer who does not clear his
Q31: Which of the following occurrences would be
Q32: Three elements (the service organization, the contact
Q33: In the service encounter triad, the potential