Multiple Choice
Which of the following occurrences would be considered a "moment of truth" in a restaurant setting?
A) A diner considering the amount of tip to leave.
B) A child telling his parent what item on the menu looks good.
C) A waiter telling the cook what he really thinks of the manager.
D) A receptionist assigning a table to a customer.
Correct Answer:
Verified
Correct Answer:
Verified
Q26: _ is not an example of unethical
Q27: Delegation is acting on another's behalf.
Q28: Jiffy Lube, a franchised oil change and
Q29: Which one of the following is not
Q30: A customer who does not clear his
Q32: Three elements (the service organization, the contact
Q33: In the service encounter triad, the potential
Q34: Conducting a pre-employment interview that requires the
Q35: Internet banking is a service that would
Q36: A customers who becomes intoxicated and disruptive