True/False
McDonald's is so focused on the customer that, at its Hamburger University outside Chicago, managers and franchisees are taught minute details such as the correct arm motion to use when salting fries.
Correct Answer:
Verified
Correct Answer:
Verified
Q19: Describe three characteristics of a business that
Q20: At Arbol Industries organizational, not functional, objectives
Q21: The opposite of customer centric is<br>A) product
Q22: Throughout a customer-focused organization, there is<br>A) a
Q23: When different parts of the company do
Q25: With a product-centric approach,<br>A) all decisions start
Q26: Arbol Industries' Operating Committee discovered that each
Q27: The business orientation of a product-centric company
Q28: It is the customer who determines what
Q29: A customer-centric approach<br>A) emphasizes selling products to