Multiple Choice
In response to resistance to a change in customer service standards from the clerks,the local department store asked for advice from clerks from each of the shifts.These clerks were then asked to assist managers in disseminating information and training other clerks regarding the new standards.The department store used which method of managing resistance to change?
A) Education and communication
B) Facilitation and support
C) Negotiation and rewards
D) Manipulation and cooptation
E) Coercion
Correct Answer:
Verified
Correct Answer:
Verified
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