Multiple Choice
What is interactive voice response (IVR) ?
A) It automatically dials outbound calls; when someone answers, the call is forwarded to an available agent.
B) It directs customers to use touch-tone phones or keywords to navigate or provide information.
C) A phone switch routes inbound calls to available agents.
D) None of these.
Correct Answer:
Verified
Correct Answer:
Verified
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