Solved

What Accesses Organizational Databases That Track Similar Issues or Questions

Question 44

Multiple Choice

What accesses organizational databases that track similar issues or questions and automatically generates the details to the CSR, who can then relay them to the customer?


A) Contact center
B) Web-based self-service
C) Call scripting
D) Website personalization

Correct Answer:

verifed

Verified

Unlock this answer now
Get Access to more Verified Answers free of charge

Related Questions

Q9: What compiles customer information from a variety

Q15: _ ERP components are the traditional components

Q28: Which of the following is not one

Q39: Selling _ management applies technology to the

Q42: What supports back-office operations and strategic analysis

Q43: What is interactive voice response (IVR)?<br>A)It automatically

Q43: Business intelligence is both a core and

Q53: Collaborative _ planning helps organizations reduce their

Q82: Which of the following is not a

Q225: A contact center (or call center)is where