Question 1

As a newly promoted manager,you have been asked to introduce new hires to their co-workers in your group.How will you do this in a professional manner?

Accepted Answer

The answer of As a newly promoted manager,you have been...

Question 2

When subordinates approach their managers,the best communication strategy starts with:

Accepted Answer

A) knowing and expressing the strategic importance of the issue. 
B) engaging their manager in light,casual banter. 
C) addressing any cost or benefits involved. 
D) asking for the manager's input to any suggestions made. 
E) suggesting a problem solution to the manager.Steps for "Managing Your Boss" include: Begin with the end in mind,do not confuse raw data with useful information,outline both costs and benefits,being as specific as you can about both,and ask for input.

Question 3

Psychological reactance theory,in the context of social influence weapons,proposes that:

Accepted Answer

A) if a manager lies to a subordinate,the subordinate feels free to lie to the manager. 
B) if a subordinate is not respectful toward a manager,the manager will not assign good tasks to that subordinate. 
C) if all of your friends like a movie,you will like it as well. 
D) whenever there is a threat of scarcity of gadgets,we want more variety than before. 
E) men choose to marry "the girl next door" because of the comfort and trust of shared backgrounds.

Question 4

Tina cornered Darryl in the breakroom.She said in an undertone,"Look,I know you said you would not switch scheduled work weekends with me next month.If you don't,I'll tell the manager what really happened in Denver.Understand?" Tina used the influence tactic of:

Accepted Answer

A) rational persuasion. 
B) ingratiation. 
C) personal appeal. 
D) coalition. 
E) pressure.

Question 5

The "foot-in-the-door" technique is an example of the social influence principle of social proof.

Accepted Answer

A) True 
 B)False

Question 6

Rationality is the best form of influence.

Accepted Answer

A) True 
 B)False

Question 7

Good business etiquette almost always includes a good,firm handshake with people who enter your office.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following statements best describes the difference between strong ties and weak ties?

Accepted Answer

A) Strong ties are based on shared values.Weak ties are based on business opportunity. 
B) Strong ties are evident between spouses.Weak ties are evident between golf partners. 
C) Strong ties are between people who are friends of a friend.Weak ties are between strangers. 
D) Strong ties are found in direct relationships.Weak ties are found in indirect relationships. 
E) Strong ties grow in business opportunity.Weak ties grow in school board membership.

Question 9

Influence is power in action.

Accepted Answer

A) True 
 B)False

Question 10

Jenna learned that Brady wanted to go to an out-of-town ball game in three weeks when he was scheduled to work.Jenna offered to work for him that weekend if he would work her shifts next weekend.Jenna used the influence tactic of:

Accepted Answer

A) pressure. 
B) ingratiation. 
C) legitimizing. 
D) coalition. 
E) exchange.

Question 11

According to research,three kinds of symbols are most dangerous in creating artificial authority: They are:

Accepted Answer

A) coercion,reward,and reference. 
B) titles,clothing,and automobiles. 
C) scarcity,reciprocity,pressure. 
D) hair,height,and age. 
E) money,name,and fame.

Question 12

What is the psychological reactance theory?

Accepted Answer

The answer of What is the psychological reactance theory?...

Question 13

Managers damage relationships with their employees when they refuse to ask for help.

Accepted Answer

A) True 
 B)False

Question 14

To effectively manage your boss,try to communicate in his/her preferred style.

Accepted Answer

A) True 
 B)False

Exam 8: Using Power and Influence

As a newly promoted manager,you have been asked to introduce new hires to their co-workers in your group.How will you do this in a professional manner?

When subordinates approach their managers,the best communication strategy starts with:

Psychological reactance theory,in the context of social influence weapons,proposes that:

Tina cornered Darryl in the breakroom.She said in an undertone,"Look,I know you said you would not switch scheduled work weekends with me next month.If you don't,I'll tell the manager what really happened in Denver.Understand?" Tina used the influence tactic of:

The "foot-in-the-door" technique is an example of the social influence principle of social proof.

Rationality is the best form of influence.

Good business etiquette almost always includes a good,firm handshake with people who enter your office.

Which of the following statements best describes the difference between strong ties and weak ties?

Influence is power in action.

Jenna learned that Brady wanted to go to an out-of-town ball game in three weeks when he was scheduled to work.Jenna offered to work for him that weekend if he would work her shifts next weekend.Jenna used the influence tactic of:

According to research,three kinds of symbols are most dangerous in creating artificial authority: They are:

What is the psychological reactance theory?

Managers damage relationships with their employees when they refuse to ask for help.

To effectively manage your boss,try to communicate in his/her preferred style.