When Crafting an Apology,what Corporate Strategy Should Be Employed

Multiple Choice

When crafting an apology,what corporate strategy should be employed?

A) Announce the bad news only to those most affected by the news.
B) Develop a blanket statement that shows concern for everyone,not just those affected by the mistake.
C) Assign responsibility for the problem.
D) Explain the company's remedial measures to correct the problem.
E) Use a vague and indirect tone for the message.