Question 1

Managers pass along advice and information and help employees improve their skills by setting standards.When managers do this,what is it called?

Accepted Answer

A)  Coaching 
B)  Counseling 
C)  Validating 
D)  Delegation

Question 2

Your supervisor remarks to you,"You spent an hour scheduling meetings today when that could have been done by your assistant." Your supervisor is using global communication.

Accepted Answer

A) True 
 B)False

Question 3

What is an important goal of counseling? To help the individual

Accepted Answer

A)  get along better with co-workers. 
B)  understand clearly what the problem is and how to overcome it. 
C)  recognize that a problem exists and identify ways to address the problem. 
D)  identify ways in which the problem may be addressed.

Exam 4: Building Relationships by Communicating Supportively

Managers pass along advice and information and help employees improve their skills by setting standards.When managers do this,what is it called?

Your supervisor remarks to you,"You spent an hour scheduling meetings today when that could have been done by your assistant." Your supervisor is using global communication.

What is an important goal of counseling? To help the individual