Question 1

Nonverbal communication is a major part of the communication that takes place during a conversation.

Accepted Answer

A) True 
 B)False

Question 2

Watching a movie in a foreign language you do not understand, without subtitles, allows you to perceive _________ forms of communication.

Accepted Answer

A) only nonverbal 
B) verbal, body language and verbal intonation as 
C) only verbal 
D) both verbal and nonverbal

Question 3

When an auto executive fails to notice an important demographics report in her overstuffed inbox before going to a meeting, she is likely to be suffering from this.

Accepted Answer

A) Information overload 
B) Noise barrier 
C) Selective perception 
D) Filtering

Question 4

Members of a company sharing efficient shortcuts in a complex computer software program is an example of _________.

Accepted Answer

A) personal interaction 
B) knowledge management 
C) a community of practice 
D) distributive bargaining

Question 5

How can managers encourage ethical communication?

Accepted Answer

The answer of How can managers encourage ethical communication?...

Question 6

Which of the following essential elements of active listening requires a listener to suspend his or her own thoughts and feelings and focus on the thoughts and feelings of the speaker?

Accepted Answer

A) Willingness to take responsibility for completeness 
B) Intensity 
C) Acceptance 
D) Empathy

Question 7

Lars travels to Melbourne several times per year for business and eats at Thai Bistro.When he comes into the restaurant, he is always seated at his favourite table by the window and immediately served his favourite drink.Last week, the restaurant manager surprised Lars with a special dessert for his birthday.Thai Bistro is using the customer service strategy known as _________

Accepted Answer

A) personalisation 
B) bargaining 
C) negotiation 
D) encoding

Question 8

Emotions can distort communication _________.

Accepted Answer

A) for receivers only 
B) only when negative 
C) for both senders and receivers 
D) for senders only

Question 9

In order to transmit a message, the thought originating with the sender must be _________ to symbolic form.

Accepted Answer

A) decoded 
B) channelled 
C) encoded 
D) filtered

Question 10

During an interview, minutes after a tough loss, a soccer coach who is frustrated with calls made by the game's referees should probably do this.

Accepted Answer

A) Take some time to cool down 
B) Express his anger freely 
C) Blame the referees for the defeat 
D) Blame himself for the defeat

Question 11

Which of the following essential elements of active listening requires a listener to focus completely on what a speaker is saying?

Accepted Answer

A) Intensity 
B) Acceptance 
C) Empathy 
D) Willingness to take responsibility for completeness

Question 12

Reading is an example of this communication step.

Accepted Answer

A) Feedback 
B) Encoding 
C) Receiving 
D) Decoding

Question 13

What is unethical communication? Provide two examples of unethical communication in the workplace.

Accepted Answer

The answer of What is unethical communication? Provide two examples...

Question 14

An extranet is different from an intranet in that it _________.

Accepted Answer

A) allows participants to use the Internet 
B) allows outside companies to participate 
C) does not involve the Internet 
D) is faster than an intranet

Question 15

Which term is central to the concept of knowledge management?

Accepted Answer

A) A learning culture 
B) Personal interaction 
C) Electronic data 
D) A trusting climate

Question 16

Australian managers tend to rely on this style of communication.

Accepted Answer

A) Formal and written 
B) Verbal and formal 
C) Verbal and informal 
D) Informal and unwritten

Question 17

Auto company engineers want technical terms such as 'limited slip differential' used in car ads.Ad executives, on the other hand, do not want these terms used.The cause of their disagreement is _________.

Accepted Answer

A) selective perception 
B) emotion 
C) gender 
D) language

Question 18

In Japan, managers use formal communication to seek consensus.

Accepted Answer