Question 1

The _____ phase is the time in the life of a team when members meet and begin to define their task.

Accepted Answer

The answer of The _____ phase is the time in...

Question 2

Which of the following is a significant danger of groupthink?

Accepted Answer

A) Too many alternatives will emerge, making it impossible to come to a consensus. 
B) A full range of alternatives never emerges, resulting in a poor decision. 
C) Each person will believe that he or she is right, making it impossible to agree. 
D) The group will take longer to reach a decision than is necessary.

Question 3

_____ means perceiving sounds; _____ means decoding and interpreting them correctly.

Accepted Answer

The answer of _____ means perceiving sounds; _____ means decoding...

Question 4

According to Rebecca Burnett, student groups that do not voice disagreements during the writing process produce significantly better documents.

Accepted Answer

A) True 
 B)False

Question 5

What are the steps in the standard agenda, and why do they help guard against groupthink?

Accepted Answer

The answer of What are the steps in the standard...

Question 6

How should you plan a meeting? Defend your response.

Accepted Answer

The answer of How should you plan a meeting? Defend...

Question 7

Explain how active listening facilitates communication.

Accepted Answer

The answer of Explain how active listening facilitates communication....

Question 8

Which of the following is NOT a characteristic of successful student teams?

Accepted Answer

A) Subgroups make decisions 
B) The leader sets clear deadlines 
C) The team can explain its goal 
D) The team addresses conflict directly

Question 9

To ____________ means to repeat in your own words what someone else has said to you; it can be useful for conflict resolution.

Accepted Answer

The answer of To ____________ means to repeat in your...

Question 10

Identify and explain two roles or actions that frequently hurt a group's product and process.

Accepted Answer

The answer of Identify and explain two roles or actions...

Question 11

_____ is the tendency for groups to put such a high premium on agreement that they directly or indirectly punish dissent.

Accepted Answer

The answer of _____ is the tendency for groups to...

Question 12

Which of the following is NOT a good strategy for active listening?

Accepted Answer

A) Make a list of questions you have before the discussion. 
B) At the end of the conversation, check your understanding of it with the other person. 
C) Wait a while after the conversation, in order internalize it, and then summarize what you remember of it. 
D) Cue yourself to pay attention to answers to your questions.

Question 13

Reducing conflict in a team sometimes means realizing that team members are not responsible for each other's happiness.

Accepted Answer

A) True 
 B)False

Question 14

Why are wikis useful tools for teams?

Accepted Answer

The answer of Why are wikis useful tools for teams?...

Question 15

Which of the following people would MOST likely be considered a leader by the members of a team?

Accepted Answer

A) A person who nods pleasantly throughout the meeting when anyone makes a comment 
B)  A person who is confident that he/she has all the best ideas, and expresses that confidence to other team members 
B) A person who is always willing to run the team by giving orders, making demands, and doing all the talking 
C) A person who talks a lot, listens effectively, and responds non-verbally to others in the group

Question 16

In conflict, repeatedly referring to "you" shows good you-attitude.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is an aspect of good minutes?

Accepted Answer

A) They should record only the items covered, not the votes or decisions that followed each item. 
B) If the meeting is informal, minutes should still keep a record of action items. 
C) Headings aren't necessary. 
D) Minutes should not record who was present or absent, but only what was discussed.

Question 18

Polite listening is useful and productive.

Accepted Answer

A) True 
 B)False

Question 19

Five middle managers, all approximately the same age, are holding a series of meetings aimed at reforming the company's disciplinary code.They know that they are all well-organized professionals, and they assume that they can mentally keep track of developments and decisions that arise in the meetings; there are therefore no agendas or minutes.Moreover, the most confident manager in the meeting has successfully convinced the others that this is all a waste of time, anyway, because HR will never agree to changes.The end result is that the existing disciplinary code has stayed in place, without even the minor changes the managers recommend, since they forgot to implement these changes.
What has gone wrong in this series of meetings? How could these problems be avoided in future meetings?

Accepted Answer

The answer of Five middle managers, all approximately the same...

Question 20

List four constructive ways to respond to criticism and promote conflict resolution, and give an example of each one.

Accepted Answer

The answer of List four constructive ways to respond to...

Exam 6: Working and Writing in Teams

The _____ phase is the time in the life of a team when members meet and begin to define their task.

Which of the following is a significant danger of groupthink?

_ means perceiving sounds; _ means decoding and interpreting them correctly.

According to Rebecca Burnett, student groups that do not voice disagreements during the writing process produce significantly better documents.

What are the steps in the standard agenda, and why do they help guard against groupthink?

How should you plan a meeting? Defend your response.

Explain how active listening facilitates communication.

Which of the following is NOT a characteristic of successful student teams?

To ____________ means to repeat in your own words what someone else has said to you; it can be useful for conflict resolution.

Identify and explain two roles or actions that frequently hurt a group's product and process.

_____ is the tendency for groups to put such a high premium on agreement that they directly or indirectly punish dissent.

Which of the following is NOT a good strategy for active listening?

Reducing conflict in a team sometimes means realizing that team members are not responsible for each other's happiness.

Why are wikis useful tools for teams?

Which of the following people would MOST likely be considered a leader by the members of a team?

In conflict, repeatedly referring to "you" shows good you-attitude.

Which of the following is an aspect of good minutes?

Polite listening is useful and productive.

List four constructive ways to respond to criticism and promote conflict resolution, and give an example of each one.