Question 1

The term six sigma is based on a statistical measure that equates to 4.3 or fewer errors or defects per million opportunities.

Accepted Answer

A) True 
 B)False  False

Question 2

Many organizations use the Deming cycle as the basis for their organizational performance improvement activities.

Accepted Answer

A) True 
 B)False  True

Question 3

Six Sigma is owned by business leader champions.

Accepted Answer

A) True 
 B)False  True

Question 4

Data such as production volume,cost,and customer satisfaction indexes are often plotted on a _____,which displays the data over time.

Accepted Answer

A)  check sheet
B)  control chart
C)  run chart
D)  SIPOC diagram

Question 5

The cause-and-effect diagrams are constructed in a brainstorming type of atmosphere.

Accepted Answer

A) True 
 B)False

Question 6

Both Six Sigma and lean approaches are driven by customer requirements,focus on real dollar savings,have the ability to make significant financial impacts on the organization,and can easily be used in non-manufacturing environments.

Accepted Answer

A) True 
 B)False

Question 7

Which stage of the PDSA cycle consists of studying the current situation,understanding customer expectations,gathering data,and testing theories of causes?

Accepted Answer

A)  Act
B)  Do
C)  Plan
D)  Study

Question 8

List some of the contrasting features between total quality management (TQM) and six sigma.

Accepted Answer

The answer of List some of the contrasting features between...

Question 9

In the context of Six Sigma teams,who among the following are fully-trained Six Sigma experts with extensive technical training who perform much of the technical analysis required in Six Sigma projects,usually on a full-time basis?

Accepted Answer

A)  Black belts
B)  Champions
C)  Green belts
D)  Team members

Question 10

In which of the following stages of the FADE approach,the solution is implemented and a monitoring plan is established?

Accepted Answer

A)  Analyze
B)  Develop
C)  Focus
D)  Execute

Question 11

Which of the following categories of problems is characterized by unsatisfactory performance that causes dissatisfaction from the standpoint of noncustomer stakeholders,such as managers of financial or supply chain functions?

Accepted Answer

A)  Product design problems
B)  Efficiency problems
C)  Unstructured performance problems
D)  Conformance problems

Question 12

Projects are the vehicles that are used to organize and to implement Six Sigma.

Accepted Answer

A) True 
 B)False

Question 13

The "do" stage in the PDSA cycle involves identifying problems.

Accepted Answer

A) True 
 B)False

Question 14

In a bottom-up approach to Six Sigma projects,_____ choose the projects that are well-suited to the capabilities of teams.

Accepted Answer

A)  black belts
B)  team members
C)  green belts
D)  champions

Question 15

List the errors which were well documented and those which were known to be a significant source of error at Froedtert Hospital in Milwaukee,Wisconsin.

Accepted Answer

The answer of List the errors which were well documented...

Question 16

With respect to 5S,which of the following Japanese terms refer to formalizing procedures and practices to create consistency and ensure that all steps are performed correctly?

Accepted Answer

A)  Seiketsu
B)  Seiri
C)  Shitsuke
D)  Seiton

Question 17

One useful quality control tool to help identify the most important issue among a mess of symptoms is _____.

Accepted Answer

A)  quincunx
B)  Pareto analysis
C)  run chart
D)  histogram

Question 18

Which of the following activities in the order fulfillment process was identified as the largest contributor to order processing delays,when the average times of these activities were analyzed with the Pareto diagram?

Accepted Answer

A)  Checking order
B)  Packing parts
C)  Receiving order
D)  Picking parts

Question 19

What is the Six Sigma quality level when the process standard deviation is 1σ and the tolerance range is 10 σ?

Accepted Answer

A)  5
B)  3
C)  9
D)  11

Question 20

The bottom-up way to generate six sigma projects is generally tied to business strategy and is aligned with customer needs.

Accepted Answer

A) True 
 B)False

Exam 9: Process Improvement and Six Sigma

The term six sigma is based on a statistical measure that equates to 4.3 or fewer errors or defects per million opportunities.

Many organizations use the Deming cycle as the basis for their organizational performance improvement activities.

Six Sigma is owned by business leader champions.

Data such as production volume,cost,and customer satisfaction indexes are often plotted on a _____,which displays the data over time.

The cause-and-effect diagrams are constructed in a brainstorming type of atmosphere.

Both Six Sigma and lean approaches are driven by customer requirements,focus on real dollar savings,have the ability to make significant financial impacts on the organization,and can easily be used in non-manufacturing environments.

Which stage of the PDSA cycle consists of studying the current situation,understanding customer expectations,gathering data,and testing theories of causes?

List some of the contrasting features between total quality management (TQM) and six sigma.

In the context of Six Sigma teams,who among the following are fully-trained Six Sigma experts with extensive technical training who perform much of the technical analysis required in Six Sigma projects,usually on a full-time basis?

In which of the following stages of the FADE approach,the solution is implemented and a monitoring plan is established?

Which of the following categories of problems is characterized by unsatisfactory performance that causes dissatisfaction from the standpoint of noncustomer stakeholders,such as managers of financial or supply chain functions?

Projects are the vehicles that are used to organize and to implement Six Sigma.

The "do" stage in the PDSA cycle involves identifying problems.

In a bottom-up approach to Six Sigma projects,_____ choose the projects that are well-suited to the capabilities of teams.

List the errors which were well documented and those which were known to be a significant source of error at Froedtert Hospital in Milwaukee,Wisconsin.

With respect to 5S,which of the following Japanese terms refer to formalizing procedures and practices to create consistency and ensure that all steps are performed correctly?

One useful quality control tool to help identify the most important issue among a mess of symptoms is _____.

Which of the following activities in the order fulfillment process was identified as the largest contributor to order processing delays,when the average times of these activities were analyzed with the Pareto diagram?

What is the Six Sigma quality level when the process standard deviation is 1σ and the tolerance range is 10 σ?

The bottom-up way to generate six sigma projects is generally tied to business strategy and is aligned with customer needs.