Question 1

Six Sigma projects can be categorized in different levels,based upon their impact on results.Level 1 projects:

Accepted Answer

A)  directly affect operations by avoiding expenditures.
B)  result in redeployment of resources inside an organization to increase operating efficiency or productivity.
C)  directly affect an organization's profit margin.
D)  directly affect operations by increasing the chances of obtaining higher future revenues. C

Question 2

Six Sigma can have a significant impact on the cost of quality because of its focus on financial return.

Accepted Answer

A) True 
 B)False  True

Question 3

In the Baldrige assessment,_____ refers to the methods a company uses to achieve the processes addressed in each category.

Accepted Answer

A)  strategy
B)  approach
C)  results
D)  deployment B

Question 4

Strong Cement is a cement-manufacturing company headquartered in the U.S.As part of its organizational policy,the management establishes,plans,and implements measurement,monitoring,and improvement activities; monitors information about customer satisfaction as a performance metric; and acquires and analyzes data to determine improvement effectiveness.The management is following the guidelines of _____.

Accepted Answer

A)  Six Sigma
B)  Baldrige
C)  Deming
D)  ISO 9000:2000

Question 5

AtlantiCare's business units set action plans that relate to strategic challenges identified by AtlantiCare as key to organizational success.Which of the following is a strategic challenge associated with health engagement?

Accepted Answer

A)  Developing new business and care models to support and grow primary care
B)  Creating sustainable growth outside of the primary service area
C)  Increasing quality of care through clinical communication and transparency
D)  Recruiting,training and retaining a highly skilled workforce

Question 6

Six Sigma initiatives fulfill in part many of the elements of ISO 9000:2000.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following statements is true of the development of the Baldrige Criteria?

Accepted Answer

A)  The initial set of criteria in 1988 had 20 items with 30 areas to address.
B)  The set of criteria in 1997 had 62 items and 278 areas to address.
C)  In 1999,the criteria were reworded in a question format.
D)  The word "quality" was judiciously included in the mid-1990s.

Question 8

Over a period of three years,BSPD applied for the Baldrige Award.In 2000,the company did not receive a site visit.What were some of the key strengths and outstanding practices the examiners recognized about BSPD?

Accepted Answer

The answer of Over a period of three years,BSPD applied...

Question 9

In the first stage of the Baldrige Award process,each application is thoroughly reviewed by approximately seven examiners chosen from among leading professionals in business,education,health care,and nonprofits (all of whom are nonvolunteers).

Accepted Answer

A) True 
 B)False

Question 10

In the Baldrige Criteria,areas to address that request information on approach or deployment begin with the word "what."

Accepted Answer

A) True 
 B)False

Question 11

After the _____ review process for the Baldrige Award,the Panel of Judges selects potential applicants for site visits.

Accepted Answer

A)  approach
B)  consensus
C)  site
D)  independent

Question 12

In the 1990s,New Jersey-based health care provider AtlantiCare built its operations around the concept that:

Accepted Answer

A)  winning a state award is the most important goal.
B)  patients are the center of everything.
C)  making profits for shareholders is the principal objective.
D)  employees are the biggest assets of an organization.

Question 13

What are the factors that led to Branch-Smith Printing Division (BSPD) developing the Innovating Excellence model?

Accepted Answer

The answer of What are the factors that led to...

Question 14

Over the years,the Baldrige Criteria have been streamlined and simplified; most significantly,the word "quality" was judiciously dropped in the mid-1990s.

Accepted Answer

A) True 
 B)False

Question 15

The Baldrige Award is a better fit to the national culture of _____ than it is to the United States.

Accepted Answer

A)  Canada
B)  China
C)  Japan
D)  India

Question 16

Describe how a Six Sigma project may lead to increase in customer satisfaction.

Accepted Answer

The answer of Describe how a Six Sigma project may...

Question 17

In the Baldrige assessment,_____ refers to the extent to which a company aligns the approach with organizational needs identified in the Organizational Profile and other process items.

Accepted Answer

A)  learning
B)  strategy
C)  integration
D)  results

Question 18

The Malcolm Baldrige Criteria for Performance Excellence consist of how many categories?

Accepted Answer

A)  Four
B)  Five
C)  Seven
D)  Nine

Question 19

Which of the following focuses on product and service conformity for guaranteeing equity in the marketplace and concentrates on fixing quality system problems and product and service nonconformities?

Accepted Answer

A)  Baldrige Criteria
B)  Six Sigma
C)  ISO
D)  NQI

Question 20

The leadership category in the 2011-2012 Baldrige Criteria consists of two examination items: Senior leadership and communication and organizational performance.

Accepted Answer

A) True 
 B)False

Exam 10: The Baldrige Framework for Performance Excellence

Six Sigma projects can be categorized in different levels,based upon their impact on results.Level 1 projects:

Six Sigma can have a significant impact on the cost of quality because of its focus on financial return.

In the Baldrige assessment,_____ refers to the methods a company uses to achieve the processes addressed in each category.

AtlantiCare's business units set action plans that relate to strategic challenges identified by AtlantiCare as key to organizational success.Which of the following is a strategic challenge associated with health engagement?

Six Sigma initiatives fulfill in part many of the elements of ISO 9000:2000.

Which of the following statements is true of the development of the Baldrige Criteria?

Over a period of three years,BSPD applied for the Baldrige Award.In 2000,the company did not receive a site visit.What were some of the key strengths and outstanding practices the examiners recognized about BSPD?

In the first stage of the Baldrige Award process,each application is thoroughly reviewed by approximately seven examiners chosen from among leading professionals in business,education,health care,and nonprofits (all of whom are nonvolunteers).

In the Baldrige Criteria,areas to address that request information on approach or deployment begin with the word "what."

After the _____ review process for the Baldrige Award,the Panel of Judges selects potential applicants for site visits.

In the 1990s,New Jersey-based health care provider AtlantiCare built its operations around the concept that:

What are the factors that led to Branch-Smith Printing Division (BSPD) developing the Innovating Excellence model?

Over the years,the Baldrige Criteria have been streamlined and simplified; most significantly,the word "quality" was judiciously dropped in the mid-1990s.

The Baldrige Award is a better fit to the national culture of _____ than it is to the United States.

Describe how a Six Sigma project may lead to increase in customer satisfaction.

In the Baldrige assessment,_____ refers to the extent to which a company aligns the approach with organizational needs identified in the Organizational Profile and other process items.

The Malcolm Baldrige Criteria for Performance Excellence consist of how many categories?

Which of the following focuses on product and service conformity for guaranteeing equity in the marketplace and concentrates on fixing quality system problems and product and service nonconformities?

The leadership category in the 2011-2012 Baldrige Criteria consists of two examination items: Senior leadership and communication and organizational performance.