True/False
Customer relationship management (CRM) is a means of managing all aspects of a customer's relationship with an organisation to endeavour to increase customer loyalty and retention,and the organisation's profitability.
Correct Answer:
Verified
Correct Answer:
Verified
Q64: What are two common CRM sales metrics
Q65: The challenge inherent in _ is figuring
Q66: How do call-scripting systems assist customer service
Q67: All of the following are reasons why
Q68: _ store documents in a central location
Q70: What is cross-selling?<br>A)Selling branded products or services
Q71: Businesses can find their most valuable customers
Q72: Employees are the backbone of an enterprise
Q73: _ involves capturing,classifying,evaluating,retrieving and sharing information assets
Q74: _ blends audio,video and document-sharing technologies to