Multiple Choice
How do call-scripting systems assist customer service representatives?
A) Access organisational databases that track similar issues or questions and automatically generate the details for the CSR who can then relay them to the customer
B) Access organisational databases that track similar issues or questions and provide answers for the CSR that deflect customers' complaints
C) Access organisational databases that track similar issues or questions and provide answers for the CSR to help allay customers' dissatisfaction
D) Access organisational databases that track similar issues or questions and provide answers for the CSR to repeat to the customer
Correct Answer:
Verified
Correct Answer:
Verified
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