Multiple Choice
A primary component of managing a customer relationship is knowing about the reasons a customer is communicating.Which aspects of communications are most pertinent?
A) Who and what
B) Where and when
C) When and why
D) How and where
Correct Answer:
Verified
Correct Answer:
Verified
Q21: Unlike operational CRM,which automates call centres and
Q22: A marketing campaign's success is directly proportional
Q23: Keeping track of customer communications is important
Q24: Which of the following statements is correct?<br>A)A
Q25: Which of the following statements is incorrect?<br>A)Collaboration
Q27: _ _compile customer information from a variety
Q28: CRM allows an organisation to gain _
Q29: _ blends audio,video and document-sharing technologies to
Q30: Web-based tools that make it easy for
Q31: All of the following products are examples