Short Answer
Unlike operational CRM,which automates call centres and sales forces with the aim of enhancing customer transactions,________ ________ solutions are designed to dig deep into a company's historical customer information and expose patterns of behaviour on which the company can capitalise.
Correct Answer:
Verified
Correct Answer:
Verified
Q16: What does the predicting phase of CRM
Q17: All of the following are advantages of
Q18: _ is software that supports team interaction
Q19: What is groupware and what are its
Q20: _ _ involves shared participation in business
Q22: A marketing campaign's success is directly proportional
Q23: Keeping track of customer communications is important
Q24: Which of the following statements is correct?<br>A)A
Q25: Which of the following statements is incorrect?<br>A)Collaboration
Q26: A primary component of managing a customer