Multiple Choice
Which of the following statements is incorrect?
A) Collaboration contributes to specific business tasks such as telecommuting, online meetings, deploying applications, and remote project and sales management
B) Collaboration systems allow people, teams and organisations to leverage and build upon the ideas and talents of staff, suppliers, customers and business partners
C) Structured collaboration (or process collaboration) involves shared participation in business processes (such as workflow) in which knowledge is hard-coded as rules
D) An unstructured collaboration (or information collaboration) occurs when two or more organisations cooperate by integrating their IT systems, thereby providing customers with the best of what each organisation can offer
Correct Answer:

Verified
Correct Answer:
Verified
Q20: _ _ involves shared participation in business
Q21: Unlike operational CRM,which automates call centres and
Q22: A marketing campaign's success is directly proportional
Q23: Keeping track of customer communications is important
Q24: Which of the following statements is correct?<br>A)A
Q26: A primary component of managing a customer
Q27: _ _compile customer information from a variety
Q28: CRM allows an organisation to gain _
Q29: _ blends audio,video and document-sharing technologies to
Q30: Web-based tools that make it easy for