Multiple Choice
CRM is generally perceived as something that primarily concerns sales,marketing and service personal.In reality,whose business is customer satisfaction?
A) Sales management's
B) Everyone's
C) Service department's
D) Marketing department's
Correct Answer:

Verified
Correct Answer:
Verified
Q45: What are the three primary operational CRM
Q46: Information sources for list generators include which
Q47: _ adds an additional layer to document
Q48: The main reasons why organisations adopt knowledge
Q49: Which of the following statements is correct?<br>A)Collective
Q51: Without understanding CRM's impact,a business cannot understand
Q52: Website personalisation is based on data collected
Q53: How does partner relationship management (PRM) discover
Q54: A _ supports the capturing,organisation and dissemination
Q55: What is customer relationship management?<br>A)The analysis and