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Website Personalisation Is Based on Data Collected by the CRM

Question 52

Multiple Choice

Website personalisation is based on data collected by the CRM systems.When and why does website personalisation occur?


A) Website personalisation occurs when a website can 'know' enough about a person's likes and dislikes to fashion offers that are more likely to appeal to that person
B) Website personalisation occurs when a website has been infiltrated by the organisation's CRM
C) Website personalisation is in the development phase only
D) Website personalisation occurs only when a website's characteristics are collected by the organisation

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