Multiple Choice
_________________ is software that supports team interaction and dynamics including calendaring,scheduling and video conferencing.
A) Groupware
B) Database-based workflow systems
C) Document management systems
D) Web content management systems
Correct Answer:

Verified
Correct Answer:
Verified
Q13: CRM moves far beyond technology by identifying
Q14: Supplier relationship management (SRM) focuses on keeping
Q15: _ is a type of communication service
Q16: What does the predicting phase of CRM
Q17: All of the following are advantages of
Q19: What is groupware and what are its
Q20: _ _ involves shared participation in business
Q21: Unlike operational CRM,which automates call centres and
Q22: A marketing campaign's success is directly proportional
Q23: Keeping track of customer communications is important