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One of the Customer-Defined Standards at Delta Airlines Is "The

Question 15

Multiple Choice

One of the customer-defined standards at Delta Airlines is "the number of pieces of luggage damaged per day"."The number of pieces of luggage damaged per day" is a(n) _____ customer-defined service standard.


A) Formal
B) Hard
C) Informal
D) Measurable
E) Soft

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