Multiple Choice
When students at Fairleigh Dickinson University complete a student evaluation of faculty questionnaire at the end of a semester,one of the items they are asked to evaluate on a five-point scale is,"The instructor presented the material clearly and summarized major points".This statement evaluation is a(n) _____ measurement.
A) Tangible
B) Basic
C) Formal
D) Soft
E) Informal
Correct Answer:

Verified
Correct Answer:
Verified
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