Multiple Choice
When consumers have problems with a Web site,they use _____ dimensions to evaluate e-service quality.
A) Tangibility,efficiency,and fulfillment
B) Responsiveness,compensation,and contact
C) Empathy,efficiency,and expectations
D) Reliability,privacy,and assurance
E) Efficiency,fulfillment,reliability,and privacy
Correct Answer:
Verified
Correct Answer:
Verified
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