A Man Who Became Intoxicated on a Flight Started Speaking

Multiple Choice

A man who became intoxicated on a flight started speaking loudly,annoying the other passengers.The flight attendant asked the passenger if he would be driving when the plane landed and offered him coffee.He accepted the coffee and became quieter and friendlier.This is an example of which type of service encounter incident?

A) Reliability
B) Adaptability
C) Spontaneity
D) Functionality
E) Coping