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    Exam 2: Conceptual Framework of the Book: the Gaps Model of Service Quality
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    Provider ______ Is the Difference Between Company Understanding of Customer
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Provider ______ Is the Difference Between Company Understanding of Customer

Question 30

Question 30

Multiple Choice

Provider ______ is the difference between company understanding of customer expectations and the development of customer-driven service designs and standards.


A) Gap 1
B) Gap 2
C) Gap 3
D) Gap 4

Correct Answer:

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