Solved

What Is Interactive Voice Response (IVR)

Question 42

Multiple Choice

What is interactive voice response (IVR) ?


A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
B) Directs customers to use touch-tone phones or keywords to navigate or provide information
C) A phone switch routes inbound calls to available agents
D) None of the above

Correct Answer:

verifed

Verified

Unlock this answer now
Get Access to more Verified Answers free of charge

Related Questions

Q9: What compiles customer information from a variety

Q38: _ management systems automate each phase of

Q39: What accesses organizational databases that track similar

Q43: What is predictive dialing?<br>A) Automatically dials outbound

Q44: What provides employees with a subset of

Q45: List generator, _ management, and cross-selling/up-selling are

Q47: List _ compile customer information from a

Q75: Summarize the future of customer relationship management.

Q86: Which of the following operational CRM technologies

Q245: Which question below represents a CRM reporting