Question 1

According to the text,men and women have significant differences in the methods they use to listen.Which of the following accurately reflects the listening behaviors of women?

Accepted Answer

A)   Women use more "listening noises."
B)   Women are better at voicing disagreement.
C)   Women tend to listen for the facts of a message.
D)   Women are more likely to listen than men are. A

Question 2

When you are listening to evaluate,which of the following factors should cause you to hesitate about accepting the speaker's proposal?

Accepted Answer

A)   The speaker uses valid evidence.
B)   The speaker has good credentials concerning this topic.
C)   The speaker is emotionally involved with the topic he or she is trying to persuade you about.
D)   The speaker backs up his or her claims with several well-researched examples. C

Question 3

Two of the text's guidelines for effective listening are: "Withhold Judgment" and "Analyze the Speaker's Evidence." Compare and contrast these two guidelines,explaining when each one is appropriate and how to accomplish each one.Illustrate your answer with examples.

Accepted Answer

The guideline "Withhold Judgment" emphasizes the importance of suspending our own opinions and biases while listening to someone else. This means refraining from forming conclusions or making assumptions about the speaker or their message until we have fully understood their perspective. This guideline is appropriate in situations where we are trying to understand someone else's point of view, such as during a conflict resolution or when seeking to empathize with someone's experiences. To accomplish this, we can actively remind ourselves to set aside our own preconceived notions and focus on truly understanding the speaker's perspective.

On the other hand, the guideline "Analyze the Speaker's Evidence" encourages us to critically evaluate the information and evidence presented by the speaker. This involves questioning the validity and reliability of the speaker's claims and supporting evidence. This guideline is appropriate in situations where we need to assess the credibility of the information being presented, such as in a professional setting or when making important decisions based on the information being shared. To accomplish this, we can ask clarifying questions, seek additional evidence, and consider alternative perspectives before drawing conclusions.

To illustrate these guidelines, consider a scenario where a colleague is sharing their proposal for a new project. By withholding judgment, we can actively listen to their ideas without immediately dismissing them based on our own biases. Then, by analyzing the speaker's evidence, we can critically evaluate the feasibility and potential impact of the proposed project based on the evidence and information presented.

In summary, "Withhold Judgment" and "Analyze the Speaker's Evidence" are both important guidelines for effective listening, each serving a different purpose. By understanding when and how to apply each guideline, we can become more skilled and empathetic listeners in various personal and professional contexts.

Question 4

Which of the following is NOT a counterfeit question?

Accepted Answer

A)   "Are you telling me that you haven't finished the report yet?"
B)   "Have you tried opening the emergency valve?"
C)   "What ideas do you have for improving our productivity?"
D)   "Wouldn't it have been better if you'd completed the research last week instead of leaving most of it until the last minute?"

Question 5

Listeners sometimes assume that people who speak with an accent different than their own are less intelligent than people who speak without a noticeable accent.

Accepted Answer

A) True 
 B)False

Question 6

We should be sure we understand a speaker's message before we evaluate its quality.

Accepted Answer

A) True 
 B)False

Question 7

Robert was listening to the instructions provided by his boss.However,it was difficult to hear each step because Caitlin and Josh were engaged in a discussion close by.Which barrier to effective listening is hindering Robert's ability to listen to his boss?

Accepted Answer

A)   environmental
B)   attitudinal barrier
C)   egocentrism
D)   physiological barriers

Question 8

Productivity is often reduced in the workplace because of listening mistakes.

Accepted Answer

A) True 
 B)False

Question 9

Conversational partners are typically able to interpret _____ of each other's remarks accurately.

Accepted Answer

A)   25 to 50%
B)   10 to 20%
C)   about 75%
D)   50 to 70%

Question 10

Which of the following is a paraphrasing response?

Accepted Answer

A)   "Can you give me more details?"
B)   "I don't understand. Would you go over that again?"
C)   "So you're saying . . ." (repeat speaker's words verbatim - exactly as the speaker said them) 
D)   "In other words . . ." (restate your understanding of the speaker's message using different words than the speaker's)

Question 11

Francois doesn't ask his supervisor for clarification,even when he doesn't clearly understand instructions.That's because Francois doesn't want to appear ignorant.Francois' habit of not asking questions is likely to help him rise quickly to the top of the career ladder.

Accepted Answer

A) True 
 B)False

Question 12

Forty-eight hours after listening to a 10-minute presentation,the typical listener can recall ______ of the information presented.

Accepted Answer

A)   10%
B)   25%
C)   50%
D)   75%

Question 13

A questioning response differs from a paraphrasing response because a questioning response

Accepted Answer

A)   seeks additional information
B)   clarifies what the speaker said
C)   includes hidden advice
D)   is insincere

Question 14

After you paraphrase a speaker's meaning,you should invite the speaker to verify that you've interpreted their meaning.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is not an aspect of an effective paraphrase?

Accepted Answer

A)   After you paraphrase, invite the speaker to tell you whether you have understood them accurately.
B)   After you paraphrase, invite the speaker to correct anything you've misunderstood.
C)   As a listener, spend most of your time mentally following the speaker's ideas.
D)   As a listener, you should spend as much time paraphrasing and questioning as you do listening.

Question 16

When Pierre doesn't understand his supervisor's instructions,he blames his boss for not making the instructions clear.Pierre's belief that effective communication is always the sender's responsibility is an example of which of the following barriers to effective listening?

Accepted Answer

A)   physiological
B)   false assumption
C)   sociocultural differences
D)   lack of training

Question 17

Which of the following is NOT suggested by the text as a technique for effective listening?

Accepted Answer

A)   Avoid asking questions for clarification.
B)   Turn off your cell phone ringer while you are interacting with others face-to-face.
C)   Take notes to help you remember key points.
D)   Attend to the sender's nonverbal cues.

Question 18

After listening to his girlfriend's complaints about her co-worker,Jeremy says,"You must be ready to blow a fuse." Jeremy is paraphrasing his girlfriend's

Accepted Answer

A)   goals
B)   feeling
C)   content
D)   intent

Question 19

According to Peter Drucker,a management expert,effective communication is

Accepted Answer

A)   the responsibility of the receiver.
B)   the responsibility of the sender.
C)   a burden that isn't worth your time.
D)   wasted if the receiver doesn't listen well.

Question 20

Questions that are actually disguised forms of giving advice are called __________ questions.

Accepted Answer

A)   sincere
B)   counterfeit
C)   unrealistic
D)   demanding

Exam 3: Listening

According to the text,men and women have significant differences in the methods they use to listen.Which of the following accurately reflects the listening behaviors of women?

When you are listening to evaluate,which of the following factors should cause you to hesitate about accepting the speaker's proposal?

Two of the text's guidelines for effective listening are: "Withhold Judgment" and "Analyze the Speaker's Evidence." Compare and contrast these two guidelines,explaining when each one is appropriate and how to accomplish each one.Illustrate your answer with examples.

Which of the following is NOT a counterfeit question?

Listeners sometimes assume that people who speak with an accent different than their own are less intelligent than people who speak without a noticeable accent.

We should be sure we understand a speaker's message before we evaluate its quality.

Robert was listening to the instructions provided by his boss.However,it was difficult to hear each step because Caitlin and Josh were engaged in a discussion close by.Which barrier to effective listening is hindering Robert's ability to listen to his boss?

Productivity is often reduced in the workplace because of listening mistakes.

Conversational partners are typically able to interpret _____ of each other's remarks accurately.

Which of the following is a paraphrasing response?

Francois doesn't ask his supervisor for clarification,even when he doesn't clearly understand instructions.That's because Francois doesn't want to appear ignorant.Francois' habit of not asking questions is likely to help him rise quickly to the top of the career ladder.

Forty-eight hours after listening to a 10-minute presentation,the typical listener can recall ______ of the information presented.

A questioning response differs from a paraphrasing response because a questioning response

After you paraphrase a speaker's meaning,you should invite the speaker to verify that you've interpreted their meaning.

Which of the following is not an aspect of an effective paraphrase?

When Pierre doesn't understand his supervisor's instructions,he blames his boss for not making the instructions clear.Pierre's belief that effective communication is always the sender's responsibility is an example of which of the following barriers to effective listening?

Which of the following is NOT suggested by the text as a technique for effective listening?

After listening to his girlfriend's complaints about her co-worker,Jeremy says,"You must be ready to blow a fuse." Jeremy is paraphrasing his girlfriend's

According to Peter Drucker,a management expert,effective communication is

Questions that are actually disguised forms of giving advice are called __________ questions.