Reliability When Referring to Service Quality Means That _________

Multiple Choice

Reliability when referring to service quality means that _________.

A) The service is performed right the first time and every time
B) The service is variable and has different outcomes due to employee variation
C) Each time a service is performed the customer is asked about his or her perception of the service quality
D) The automobile service department should show you the broken parts when they fix your car
E) None of these