Solved

____ Is(are)the Knowledge and Courtesy of Employees,and the Ability to Convey

Question 36

Multiple Choice

____ is(are) the knowledge and courtesy of employees,and the ability to convey trust and build a customer's confidence in the quality of the service.

A) Tangibles
B) Assurance
C) Reliability
D) Responsiveness
E) Empathy

Related Questions

Q31: The service-profit chain identifies that increases in

Q33: A service is a product in a

Q34: _ is the period during which a

Q35: A service is a product in the

Q37: Big investments made in continuous training,retraining,and good

Q38: Asok,a college student,tells his friends about a

Q39: The basis of the gap model is

Q40: Services possess several distinct characteristics different from

Q41: One of the strategies of a service

Q43: A service-centered perspective is very consistent with