Question 1

While reading an e-mail message from her boss, Mallory is distracted by numerous typographical and spelling errors.These errors that detract from the message and make it difficult to read are called

Accepted Answer

A)  bypassing. 
B)  feedback. 
C)  noise. 
D)  frame of reference.

Question 2

Because your department has not reached its sales quota, your boss has asked you to change figures to show that sales were higher than they actually were.Which of the following questions is not important as you decide what to do?

Accepted Answer

A)  Is the action you are considering legal? 
B)  Are there other alternatives? 
C)  Can you discuss the problem with someone whose advice you trust? 
D)  What is the best channel of communication to use in responding to your boss?

Question 3

You are talking with the president of your company about a possible merger.Which of the following is the most useful feedback you can provide during the conversation?

Accepted Answer

A)  I just don't understand why you think we should go through with this merger. 
B)  If I understand you correctly, your recommendation is that we go through with the merger. 
C)  There's no way this merger can possibly work. 
D)  Are you insane?

Question 4

Jessica sends her résumé to several companies.Unfortunately, it is poorly formatted and contains several typographical errors.What kind of communication barrier may this cause?

Accepted Answer

A)  Bypassing 
B)  Differing frames of reference 
C)  Emotional distraction 
D)  Physical distraction

Question 5

Today's economy is based on

Accepted Answer

A)  information and knowledge. 
B)  physical labor. 
C)  a supply of raw materials. 
D)  capital.

Question 6

One advantage of oral communication over written communication is that it minimizes misunderstandings.

Accepted Answer

A) True 
 B)False

Question 7

A company's management team has come up with a strategic plan and will share it with all employees.This is an example of downward communication.

Accepted Answer

A) True 
 B)False

Question 8

The process of communication begins when

Accepted Answer

A)  a message is put into words. 
B)  a message is sent over a communication channel to the receiver. 
C)  the sender has an idea. 
D)  the receiver actually receives the message and decodes it.

Question 9

One disadvantage of written communication is that it can be dangerous.

Accepted Answer

A) True 
 B)False

Question 10

Describe the five ethical traps that business communicators often face when making ethical decisions and give a workplace-related example of each.

Accepted Answer

The answer of Describe the five ethical traps that business...

Question 11

Aleksandr is having trouble concentrating on a report he is reading because his cell phone keeps ringing and his colleagues keep sending him text messages and tweets.What kind of communication barrier is this?

Accepted Answer

A)  Differing frames of reference 
B)  Digital interruptions 
C)  Lack of language skill 
D)  Bypassing

Question 12

____________________ are verifiable and often are quantifiable; opinions are beliefs held with confidence but without substantiation.

Accepted Answer

The answer of ____________________ are verifiable and often are quantifiable;...

Question 13

Which of the following statements about formal and informal communication channels is most accurate?

Accepted Answer

A)  All relevant organizational information should flow through formal communication channels. 
B)  Ideally, the heaviest flow of information within an organization should be downward from decision makers to workers. 
C)  Managers should do everything possible to avoid grapevine communication within an organization. 
D)  The longer the lines of communication, the greater the chance for message distortion.

Question 14

Zachary needs to deliver a sensitive message to a colleague and decides to deliver it face to face.Zachary is in the process of

Accepted Answer

A)  encoding the message. 
B)  decoding the message. 
C)  preparing for feedback. 
D)  selecting the channel for the message.

Question 15

Flattened management hierarchies allow companies to react more quickly to market changes.

Accepted Answer

A) True 
 B)False

Question 16

The process of converting an idea into words or gestures that will convey meaning is called ____________________.

Accepted Answer

The answer of The process of converting an idea into...

Question 17

Which of the following statements about communication in today's business organizations is most accurate?

Accepted Answer

A)  Memos and letters still make up the dominant forms of communication in the workplace. 
B)  Text messaging is considered unprofessional and is rarely used by business organizations. 
C)  Web chat is becoming the preferred communication channel for online customer service. 
D)  A company intranet can be accessed by anyone with Internet access.

Question 18

Thinking creatively and critically means

Accepted Answer

A)  agreeing with your supervisor at all times. 
B)  going with your gut instinct. 
C)  being able to make decisions quickly. 
D)  having opinions that are backed by reason and evidence.

Question 19

Jamie has been asked by her boss to sign off on financial statements that she believes are false.Although she feels uncomfortable doing this, she's afraid that she'll be fired if she doesn't comply.Into what ethical trap has Jamie fallen?

Accepted Answer

A)  Rationalization trap 
B)  Ends-justify-the-means trap 
C)  False necessity trap 
D)  Doctrine-of-relative filth trap

Question 20

Which of the following statements comparing oral and written communication is least accurate?

Accepted Answer

A)  Written communication is preferred when a permanent record is needed. 
B)  Written messages are generally more organized and well-considered than oral messages. 
C)  One advantage of oral communication such as a face-to-face meeting is that it allows for immediate feedback. 
D)  Oral communication is preferred when presenting formal or complex ideas.

Exam 1: Effective and Ethical Communication at Work

While reading an e-mail message from her boss, Mallory is distracted by numerous typographical and spelling errors.These errors that detract from the message and make it difficult to read are called

Because your department has not reached its sales quota, your boss has asked you to change figures to show that sales were higher than they actually were.Which of the following questions is not important as you decide what to do?

You are talking with the president of your company about a possible merger.Which of the following is the most useful feedback you can provide during the conversation?

Jessica sends her résumé to several companies.Unfortunately, it is poorly formatted and contains several typographical errors.What kind of communication barrier may this cause?

Today's economy is based on

One advantage of oral communication over written communication is that it minimizes misunderstandings.

A company's management team has come up with a strategic plan and will share it with all employees.This is an example of downward communication.

The process of communication begins when

One disadvantage of written communication is that it can be dangerous.

Describe the five ethical traps that business communicators often face when making ethical decisions and give a workplace-related example of each.

Aleksandr is having trouble concentrating on a report he is reading because his cell phone keeps ringing and his colleagues keep sending him text messages and tweets.What kind of communication barrier is this?

____________________ are verifiable and often are quantifiable; opinions are beliefs held with confidence but without substantiation.

Which of the following statements about formal and informal communication channels is most accurate?

Zachary needs to deliver a sensitive message to a colleague and decides to deliver it face to face.Zachary is in the process of

Flattened management hierarchies allow companies to react more quickly to market changes.

The process of converting an idea into words or gestures that will convey meaning is called ____________________.

Which of the following statements about communication in today's business organizations is most accurate?

Thinking creatively and critically means

Jamie has been asked by her boss to sign off on financial statements that she believes are false.Although she feels uncomfortable doing this, she's afraid that she'll be fired if she doesn't comply.Into what ethical trap has Jamie fallen?

Which of the following statements comparing oral and written communication is least accurate?