Robert,a Salesperson with a Friendly Personality,always Smiles While Delivering Presentations

Multiple Choice

Robert,a salesperson with a friendly personality,always smiles while delivering presentations to prospective buyers of his product.He says he uses smiling to communicate the idea that he is a friendly,helpful salesperson.In terms of the communication process,translating this idea into a smile is his way of:

A) decoding.
B) deceiving.
C) encoding.
D) encroaching.
E) deciding.