Instead of Describing the Product,a Salesperson Was Listening to a Customer

Multiple Choice

Instead of describing the product,a salesperson was listening to a customer speak,while nodding her head and using expressions like,"Really?" "Uh-huh," and "That's interesting" in order to encourage the customer to keep talking.The salesperson is:

A) trying to find the appropriate time to close the sale.
B) engaging in passive listening.
C) engaging in active listening.
D) encouraging active speaking.
E) none of the above.