Some Consumers Get Very Upset When They Are Served "Bad

Multiple Choice

Some consumers get very upset when they are served "bad food" in a restaurant.They lose control and start yelling at the server.Sometimes,they even demand to see the manager.This lack of emotional control on the part of consumers suggests that such consumers have low emotional _____.

A) tolerance
B) contagion
C) intelligence
D) expressiveness
E) regulation