Question 1

Our emotions influence what we recognize or screen out.

Accepted Answer

A) True 
 B)False

Question 2

Which of these statements about the contact hypothesis is TRUE?

Accepted Answer

A) Increased contact with someone tends to change our stereotype of the group to which that person belongs. 
B) Increased contact with someone tends to reduce our tendency to use stereotypes to perceive that person. 
C) By reducing our contact with people, we develop more accurate perceptions of them. 
D) All of the answers are correct. 
E) Increased contact with someone tends to change our stereotype of the group to which that person belongs and tends to reduce our tendency to use stereotypes to perceive that person.

Question 3

A retail store increases customer interaction and service provided to their customers by salespeople by giving the salespeople a sales commission each time they make a sale to a customer.This is an example of:

Accepted Answer

A) tacit knowledge 
B) behavior modification 
C) social learning 
D) a variable ratio schedule of reinforcement 
E) both 'B' and 'D'

Question 4

The primacy effect causes interviewers to ignore information presented at the beginning of the interview and to pay more attention to information presented later in the interview.

Accepted Answer

A) True 
 B)False

Question 5

Identify and explain the components of the A-B-Cs of behavior modification.

Accepted Answer

The answer of Identify and explain the components of the...

Question 6

Tacit knowledge is LEAST likely to be acquired from which of the following?

Accepted Answer

A) Watching a video of someone performing the task correctly. 
B) Practicing the task several times with the correct equipment or facilities. 
C) Listening to an expert describe how to perform the task correctly. 
D) Working with someone who knows how to perform the task correctly. 
E) Working on similar, but not identical, equipment or facilities in another location.

Question 7

Which of the following is an example of selective attention?

Accepted Answer

A) You notice that two employees are arguing in the company's quiet library. 
B) You conclude that the person near the cash register is a sales clerk. 
C) You assume that an employee is lazy because she works in a department with lazy people. 
D) All of the answers are correct. 
E) None of the answers apply.

Question 8

According to the A-B-C model of behavior modification, antecedents:

Accepted Answer

A) have no effect on behavior. 
B) cause people to act more randomly. 
C) inform employees that certain behaviors will have particular consequences. 
D) represent an older perspective of behavior modification that is no longer relevant. 
E) are both 'B' and 'C'.

Question 9

Tacit knowledge is best learned through formal classroom instruction.

Accepted Answer

A) True 
 B)False

Question 10

If John takes credit for work done on time, but blames his co-workers for his delays, he is exhibiting:

Accepted Answer

A) fundamental attribution error. 
B) primacy effect. 
C) self-fulfilling prophecy. 
D) self-serving bias. 
E) projection bias.

Question 11

In the Johari Window, the ___________ area includes information about you that is known both to you and others.

Accepted Answer

A) mid-level 
B) hidden 
C) unknown 
D) blind 
E) open

Question 12

The recency effect is more common when:

Accepted Answer

A) making an evaluation involving complex information. 
B) the decision maker has considerable experience in that situation. 
C) the decision maker believes most employees are above average. 
D) evaluating someone who is easily identified with a visible demographic group. 
E) the decision maker has a strong learning orientation.

Question 13

The tendency to attribute the behavior of other people to internal factors more than external factors refers to:

Accepted Answer

A) recency bias. 
B) projection bias. 
C) fundamental attribution error. 
D) primacy effect. 
E) self-serving bias.

Question 14

Receiving a bonus after successfully completing an important project is an example of which of the following?

Accepted Answer

A) Positive reinforcement. 
B) Extinction. 
C) Job satisfaction. 
D) Punishment. 
E) Negative reinforcement.

Question 15

The contact hypothesis states that the more individuals interact with one another, the less they rely on stereotypes to perceive each other.

Accepted Answer

A) True 
 B)False

Question 16

Which of these occurs when the introduction of a consequence increases or maintains the frequency or future probability of a desired behavior?

Accepted Answer

A) Positive reinforcement 
B) Extinction 
C) Job satisfaction 
D) Punishment 
E) Negative reinforcement

Question 17

Which of the following illustrates the first step in self-fulfilling prophecy process?

Accepted Answer

A) An employee behaves in a way consistent with the supervisor's expectations. 
B) A supervisor treats the employee in a manner consistent with the supervisor's expectations. 
C) A supervisor forms an incorrect impression of the employee. 
D) A supervisor attributes employee's good performance to external causes. 
E) An employee demonstrates his or her true abilities to the supervisor.

Question 18

The perceptual process begins by attributing behavior to internal or external causes.

Accepted Answer

A) True 
 B)False

Question 19

Categorical thinking is mostly a conscious process of deciding what information in the environment to notice.

Accepted Answer

A) True 
 B)False

Question 20

Self-serving bias is associated with which perceptual process?

Accepted Answer

A) Attribution 
B) Halo error 
C) Social identity 
D) Stereotyping 
E) Self-fulfilling prophecy

Exam 3: Perception and Learning in Organizations

Our emotions influence what we recognize or screen out.

Which of these statements about the contact hypothesis is TRUE?

A retail store increases customer interaction and service provided to their customers by salespeople by giving the salespeople a sales commission each time they make a sale to a customer.This is an example of:

The primacy effect causes interviewers to ignore information presented at the beginning of the interview and to pay more attention to information presented later in the interview.

Identify and explain the components of the A-B-Cs of behavior modification.

Tacit knowledge is LEAST likely to be acquired from which of the following?

Which of the following is an example of selective attention?

According to the A-B-C model of behavior modification, antecedents:

Tacit knowledge is best learned through formal classroom instruction.

If John takes credit for work done on time, but blames his co-workers for his delays, he is exhibiting:

In the Johari Window, the ___________ area includes information about you that is known both to you and others.

The recency effect is more common when:

The tendency to attribute the behavior of other people to internal factors more than external factors refers to:

Receiving a bonus after successfully completing an important project is an example of which of the following?

The contact hypothesis states that the more individuals interact with one another, the less they rely on stereotypes to perceive each other.

Which of these occurs when the introduction of a consequence increases or maintains the frequency or future probability of a desired behavior?

Which of the following illustrates the first step in self-fulfilling prophecy process?

The perceptual process begins by attributing behavior to internal or external causes.

Categorical thinking is mostly a conscious process of deciding what information in the environment to notice.

Self-serving bias is associated with which perceptual process?