Question 1

One advantage with incremental budgets is that they are flexible in meeting environmental demands.

Accepted Answer

A) True 
 B)False

Question 2

______ ratios can help an organization to detect if it has obsolete or excessive inventory on hand.

Accepted Answer

A) Return 
B) Liquidity 
C) Debt management 
D) Activity 
E) Asset management

Question 3

Which of the following is not a purpose of a manager?

Accepted Answer

A) plan 
B) organize 
C) get people to achieve productivity and realize results 
D) control 
E) increase globalization

Question 4

Decentralized control is characterized by the use of rules,regulations,and formal authority to guide performance.

Accepted Answer

A) True 
 B)False

Question 5

______ control is an approach to organizational control that is characterized by informal and organic structural arrangements.

Accepted Answer

A) Relational 
B) Functional 
C) Decentralized 
D) Bureaucratic 
E) Market

Question 6

Define these terms: financial statement,balance sheet,income statement,ratio analysis.Describe four types of financial ratios and explain the use of each.

Accepted Answer

The answer of Define these terms: financial statement,balance sheet,income statement,ratio...

Question 7

Increasing gross domestic product in the United States depends on raising productivity,as well as on a growing workforce.

Accepted Answer

A) True 
 B)False

Question 8

Profits or losses incurred by an organization are represented in its _____.

Accepted Answer

A) expense budget 
B) income statement 
C) ratio analysis 
D) capital expenditures budget 
E) balance sheet

Question 9

A control standard,or performance standard (or simply standard),is the desired performance level for a given goal.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is a not one of the seven challenges a manager must deal with in the 21st century?

Accepted Answer

A) sustainability 
B) ethical standards 
C) economic stagnation 
D) globalization 
E) diversity

Question 11

Which of the following is not a common characteristic of successful control systems?

Accepted Answer

A) strategic and results-oriented 
B) realistic 
C) encouragement of self-control 
D) subjective 
E) flexible

Question 12

Incremental budgeting allocates increased or decreased funds to a department by using the last budget period as a reference point;only incremental changes in the budget request are reviewed.

Accepted Answer

A) True 
 B)False

Question 13

The physical area of organizational control includes buildings,equipment,and tangible products.

Accepted Answer

A) True 
 B)False

Question 14

Six Sigma means being 99.9997% perfect.

Accepted Answer

A) True 
 B)False

Question 15

The acceptable deviation depends on the range of variation built into the standards when they were set.

Accepted Answer

A) True 
 B)False

Question 16

GlobalSatellite,applying TQM,restructured its service call procedures and eliminated some steps involved so that employees can finish each call faster.This is an example of reduced cycle time.

Accepted Answer

A) True 
 B)False

Question 17

Describe at least three TQM techniques.For each,describe how a company would implement this technique.

Accepted Answer

The answer of Describe at least three TQM techniques.For each,describe...

Question 18

Kim,a customer service manager,tracks monthly complaints and has been trying over the past six months to reduce complaints to less than 0.2% through additional training for her staff.She is engaged in _____.

Accepted Answer

A) organizing 
B) controlling 
C) measuring 
D) leading 
E) planning

Question 19

Harbor Casino and Resort requires its casino dealers to have licenses,observes them using closed-circuit TV,and requires detailed reports at the end of each shift.This organization has overcome the control system barrier of _____.

Accepted Answer

A) too much control 
B) overemphasis on paperwork 
C) overemphasis on means instead of ends 
D) overemphasis on one instead of multiple approaches 
E) too little participation

Question 20

Liquidity ratios indicate how much cash an organization has accessible.

Accepted Answer

A) True 
 B)False

Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

One advantage with incremental budgets is that they are flexible in meeting environmental demands.

______ ratios can help an organization to detect if it has obsolete or excessive inventory on hand.

Which of the following is not a purpose of a manager?

Decentralized control is characterized by the use of rules,regulations,and formal authority to guide performance.

______ control is an approach to organizational control that is characterized by informal and organic structural arrangements.

Define these terms: financial statement,balance sheet,income statement,ratio analysis.Describe four types of financial ratios and explain the use of each.

Increasing gross domestic product in the United States depends on raising productivity,as well as on a growing workforce.

Profits or losses incurred by an organization are represented in its _____.

A control standard,or performance standard (or simply standard),is the desired performance level for a given goal.

Which of the following is a not one of the seven challenges a manager must deal with in the 21^st century?

Which of the following is not a common characteristic of successful control systems?

Incremental budgeting allocates increased or decreased funds to a department by using the last budget period as a reference point;only incremental changes in the budget request are reviewed.

The physical area of organizational control includes buildings,equipment,and tangible products.

Six Sigma means being 99.9997% perfect.

The acceptable deviation depends on the range of variation built into the standards when they were set.

GlobalSatellite,applying TQM,restructured its service call procedures and eliminated some steps involved so that employees can finish each call faster.This is an example of reduced cycle time.

Describe at least three TQM techniques.For each,describe how a company would implement this technique.

Kim,a customer service manager,tracks monthly complaints and has been trying over the past six months to reduce complaints to less than 0.2% through additional training for her staff.She is engaged in _____.

Harbor Casino and Resort requires its casino dealers to have licenses,observes them using closed-circuit TV,and requires detailed reports at the end of each shift.This organization has overcome the control system barrier of _____.

Liquidity ratios indicate how much cash an organization has accessible.