Question 1

_____ is a companywide effort to continuously improve the ways people,machines,and systems accomplish work.

Accepted Answer

A)  Stakeholder management 
B)  Diversity management 
C)  Total quality management 
D)  Talent management

Question 2

List and describe the four major forces influencing the workplace and learning.

Accepted Answer

The answer of List and describe the four major forces...

Question 3

The reporting relationship between human resource management and the training function is standardized across companies.

Accepted Answer

A) True 
 B)False

Question 4

Quality circles refer to teams that are separated by time,geographic distance,culture,and/or organizational boundaries and that rely almost exclusively on technology to interact and complete their projects.

Accepted Answer

A) True 
 B)False

Question 5

Informal learning cannot replace formal training and employee development.

Accepted Answer

A) True 
 B)False

Question 6

Training department managers are involved to a greater extent in the project manager role than are specialists who hold other jobs.

Accepted Answer

A) True 
 B)False

Question 7

Social networking facilitates decentralized decision making.

Accepted Answer

A) True 
 B)False

Question 8

The fifth step in the training design process is to develop an evaluation plan that involves identifying:

Accepted Answer

A)  an appropriate training method. 
B)  the requirements for training. 
C)  employees with motivation and basic skills. 
D)  the types of outcomes training is expected to influence.

Question 9

Which of the following statements is true of human capital?

Accepted Answer

A)  Human capital is an organization's tangible asset. 
B)  Motivation to deliver high-quality products and services is a part of human capital. 
C)  It is easy to imitate or purchase an organization's human capital. 
D)  Human capital is standardized throughout all companies.

Question 10

Tacit knowledge tends to be the primary focus of formal training and employee development.

Accepted Answer

A) True 
 B)False

Question 11

Training and development activities in a company are said to be outsourced when they are provided by _____.

Accepted Answer

A)  in-house consultants 
B)  company managers 
C)  company trainers 
D)  government organizations

Question 12

_____ refers to the process of moving jobs from the United States to other locations in the world.

Accepted Answer

A)  Inpatriation 
B)  Job rotation 
C)  Offshoring 
D)  Insourcing

Question 13

In the ASTD competency model,the _____ plans,obtains,and monitors the effective delivery of learning and performance solutions to support the business.

Accepted Answer

A)  project manager 
B)  learning strategist 
C)  business partner 
D)  knowledge worker

Question 14

The least amount of learning content in companies concerns basic skills.

Accepted Answer

A) True 
 B)False

Question 15

Training and development courses are found in psychology departments at colleges and universities.

Accepted Answer

A) True 
 B)False

Question 16

_____ refers to the integrated use of training and development,organizational development,and career development to improve individual,group,and organizational effectiveness.

Accepted Answer

A)  Six Sigma 
B)  Knowledge management 
C)  Business process reengineering 
D)  Human resource development

Question 17

The core value of _____ is the prevention of the occurrence of errors in a product or service rather than detection and correction.

Accepted Answer

A)  ISD 
B)  ADDIE 
C)  PERT 
D)  TQM

Question 18

Due to globalization,the supply for talented employees exceeds the demand.

Accepted Answer

A) True 
 B)False

Question 19

Team building,conflict avoidance,and change management are typically specialized by _____ professionals.

Accepted Answer

A)  talent management 
B)  organizational development 
C)  quality management 
D)  informal learning

Question 20

The ASTD competency model:

Accepted Answer

A)  is designed to help sales associates make more personal connections with shoppers. 
B)  describes companywide effort to continuously improve the ways people, machines, and systems accomplish work. 
C)  describes what it takes for an individual to be successful in the training and development field. 
D)  is a framework to analyze competition in an industry and formulate a business strategy.

Exam 1: Introduction to Employee Training and Development

_____ is a companywide effort to continuously improve the ways people,machines,and systems accomplish work.

List and describe the four major forces influencing the workplace and learning.

The reporting relationship between human resource management and the training function is standardized across companies.

Quality circles refer to teams that are separated by time,geographic distance,culture,and/or organizational boundaries and that rely almost exclusively on technology to interact and complete their projects.

Informal learning cannot replace formal training and employee development.

Training department managers are involved to a greater extent in the project manager role than are specialists who hold other jobs.

Social networking facilitates decentralized decision making.

The fifth step in the training design process is to develop an evaluation plan that involves identifying:

Which of the following statements is true of human capital?

Tacit knowledge tends to be the primary focus of formal training and employee development.

Training and development activities in a company are said to be outsourced when they are provided by _____.

_____ refers to the process of moving jobs from the United States to other locations in the world.

In the ASTD competency model,the _____ plans,obtains,and monitors the effective delivery of learning and performance solutions to support the business.

The least amount of learning content in companies concerns basic skills.

Training and development courses are found in psychology departments at colleges and universities.

_____ refers to the integrated use of training and development,organizational development,and career development to improve individual,group,and organizational effectiveness.

The core value of _____ is the prevention of the occurrence of errors in a product or service rather than detection and correction.

Due to globalization,the supply for talented employees exceeds the demand.

Team building,conflict avoidance,and change management are typically specialized by _____ professionals.

The ASTD competency model: