Multiple Choice
Which of the following operational CRM technologies does the sales department typically use?
A) Campaign management, contact management, opportunity management
B) Sales management, contact management, contact center
C) Sales management, call scripting, opportunity management
D) Sales management, contact management, opportunity management
Correct Answer:
Verified
Correct Answer:
Verified
Q74: Web-based self-service systems allow customers to use
Q75: Summarize the future of customer relationship management.
Q76: Campaign management systems guide users through marketing
Q77: Call scripting systems gather product details and
Q78: CRM predicting technologies help organizations predict customer
Q80: Customer relationship management is a means of
Q81: Which of the following operational CRM technologies
Q82: Which of the following is not a
Q83: Employee relationship management (ERM) provides web-based self-service
Q84: Automatic call distribution routes inbound calls to