Multiple Choice
Which of the following operational CRM technologies does the customer service department typically use?
A) Contact center, web-based self-service, call scripting
B) Sales management, contact management, opportunity management
C) List generator, opportunity management, cross-selling and up-selling
D) List generator, campaign management, cross-selling and Up-selling
Correct Answer:
Verified
Correct Answer:
Verified
Q3: What divides a market into categories that
Q7: What is interactive voice response (IVR)?<br>A) Automatically
Q11: Customer data management is a means of
Q12: Which of the following is not considered
Q19: Opportunity management CRM systems target sales opportunities
Q28: What is the primary difference between contact
Q31: List generators compile customer information from a
Q45: What helps an organization identify its customers
Q47: Partner relationship management (PRM) discovers optimal sales
Q49: Analytical CRM provides customer segmentation, which divides