Question 1

The quotation, "Business situations almost always come down to people situations, those with a finely tuned people sense, and an awareness of how to apply it, invariably take the edge," is found in ________.

Accepted Answer

A)   The Goal
B)   Thriving on Chaos
C)   What They Don't Teach You at Harvard Business School
D)   The Reckoning
E)   Who Moved My Cheese? C

Question 2

The highest need possible is:

Accepted Answer

A)   Social
B)   Self-fulfillment
C)   Self-esteem
D)   Security B

Question 3

The three tools of rhetoric and their corresponding focus are:

Accepted Answer

A)   Ethos, character; logos, logic; pathos, emotion
B)   Logos, character; ethos, logic; pathos, emotion
C)   Pathos, character; logos, logic; ethos, emotion
D)   Logos, emotion; pathos, logic; ethos, character
E)   None of these A

Question 4

Satisfaction of needs progresses according to the following sequence:

Accepted Answer

A)   Survival, social, security, belonging, self-actualization
B)   Survival, belonging, security, self-fulfillment, social
C)   Survival, acceptance, belonging, love, security
D)   Survival, security, belonging, respect, fulfillment

Question 5

An organization can meet the survival, security, affiliation, recognition, and fulfillment needs of its employees through safe working conditions, health insurance, open-door policy, award ceremonies, continuing education opportunities.

Accepted Answer

A) True 
 B)False

Question 6

Maslow identified all of the following as characteristics of a self-actualized person except:

Accepted Answer

A)   Superiority
B)   Intimacy
C)   Autonomy
D)   Spontaneity
E)   Creativity

Question 7

Elements of the Art of Persuasion include:

Accepted Answer

A)   Understanding people, the effective use of words, the ability to manage conflict
B)   Theory, styles, technology
C)   Audience, goals, attraction
D)   Cadence, method, results
E)   Television, music, transmission

Question 8

A company that promotes communication, employee relations, and the open-door policy would interest an applicant at the:

Accepted Answer

A)   Third motivation level
B)   Fifth motivation level
C)   Fourth motivation level
D)   None of these levels

Question 9

The needs to receive and express love can be powerful motivators of human behavior.

Accepted Answer

A) True 
 B)False

Question 10

_________ said, "If you have an important point to make, don't try to be subtle or clever. Use a pile driver. Hit the point once. Then come back and hit it again. Then hit it a third time with a tremendous whack!"

Accepted Answer

A)   Truman
B)   Eisenhower
C)   Stalin
D)   Hirohito
E)   Churchill

Question 11

_________ and ________ bring international good will and help Cirque du Soleil prevent many of the difficulties global brands often face when spanning cultures.

Accepted Answer

A)   Money; gifts
B)   Power; prestige
C)   Community participation; outreach
D)   Government service; support

Question 12

Managing conflict involves different degrees of _________ and ________.

Accepted Answer

A)   Time; space
B)   Personal involvement; organizational involvement
C)   Cooperativeness; assertiveness
D)   Detail; context
E)   None of these

Question 13

The case of Cirque du Soleil illustrates the positive benefits of work force diversity and cross-cultural experiences.

Accepted Answer

A) True 
 B)False

Question 14

The role of leadership is critical in meeting human needs and preventing __________.

Accepted Answer

A)   Motivation problems
B)   Work force productivity
C)   Employee malnutrition
D)   Motivational excess

Question 15

Napoleon was 5'2" tall and sought leadership position and power to compensate for his height.

Accepted Answer

A) True 
 B)False

Question 16

Understanding others requires ________.

Accepted Answer

A)   Sensitivity to the needs of others
B)   A Bachelor's degree in Psychology
C)   A Master's degree in Psychology
D)   Both a Bachelor's and a Master's degree in Psychology
E)   None of these

Question 17

In rhetoric, ethos refers to argument by character, logos refers to argument by logic, and pathos refers to argument by emotion.

Accepted Answer

A) True 
 B)False

Question 18

Ann Morrison identifies 10 practices considered to be important in dealing with diversity including:

Accepted Answer

A)   Top management's personal involvement
B)   Targeted recruitment
C)   Diversity training groups
D)   Work and family policies that support diversity
E)   All of these

Question 19

_________ is the normal sequence of development for people.

Accepted Answer

A)   Social to personal
B)   Personal to social
C)   Whole to part
D)   Organizational to societal
E)   Basic needs to fulfillment

Question 20

Organizations can manage diversity effectively by developing mentoring and partnering programs that cross traditional social and cultural boundaries.

Accepted Answer

A) True 
 B)False

Exam 8: Understanding People

The quotation, "Business situations almost always come down to people situations, those with a finely tuned people sense, and an awareness of how to apply it, invariably take the edge," is found in ________.

The highest need possible is:

The three tools of rhetoric and their corresponding focus are:

Satisfaction of needs progresses according to the following sequence:

An organization can meet the survival, security, affiliation, recognition, and fulfillment needs of its employees through safe working conditions, health insurance, open-door policy, award ceremonies, continuing education opportunities.

Maslow identified all of the following as characteristics of a self-actualized person except:

Elements of the Art of Persuasion include:

A company that promotes communication, employee relations, and the open-door policy would interest an applicant at the:

The needs to receive and express love can be powerful motivators of human behavior.

_________ said, "If you have an important point to make, don't try to be subtle or clever. Use a pile driver. Hit the point once. Then come back and hit it again. Then hit it a third time with a tremendous whack!"

_ and bring international good will and help Cirque du Soleil prevent many of the difficulties global brands often face when spanning cultures.

Managing conflict involves different degrees of _ and .

The case of Cirque du Soleil illustrates the positive benefits of work force diversity and cross-cultural experiences.

The role of leadership is critical in meeting human needs and preventing __________.

Napoleon was 5'2" tall and sought leadership position and power to compensate for his height.

Understanding others requires ________.

In rhetoric, ethos refers to argument by character, logos refers to argument by logic, and pathos refers to argument by emotion.

Ann Morrison identifies 10 practices considered to be important in dealing with diversity including:

_________ is the normal sequence of development for people.

Organizations can manage diversity effectively by developing mentoring and partnering programs that cross traditional social and cultural boundaries.