Question 1

One of the reasons people fail is because they are self-focused.

Accepted Answer

A) True 
 B)False

Question 2

Interpersonal skill is the ability to work well with a diversity of people.

Accepted Answer

A) True 
 B)False

Question 3

"The new batch of executives needs to be trained on the company's social networking platform." Which of the following factors can be identified with this statement?

Accepted Answer

A)  Changing workforce 
B)  Ethics 
C)  Diversity 
D)  Technology

Question 4

Do you believe that you can and will develop your human relations abilities and skills through this course? Explain your answer.

Accepted Answer

The answer of Do you believe that you can and...

Question 5

The goal of human relations is to create a win-win situation by satisfying employee needs while achieving organizational objectives.

Accepted Answer

A) True 
 B)False

Question 6

_____ is the extent to which expectations or objectives have been met.

Accepted Answer

A)  Organizational behavior 
B)  Performance 
C)  Total person approach 
D)  Persistency

Question 7

_____ is the collective action of a company's individuals and groups.

Accepted Answer

A)  Organizational behavior 
B)  Taylorism 
C)  Scientific management 
D)  Company objective

Question 8

"The members of the marketing department are having a meeting. There is a lot of disagreement over the content of the next ad." Which of the following levels of behavior does this best illustrate?

Accepted Answer

A)  Individual 
B)  Customary 
C)  Organizational 
D)  Group

Question 9

Which of the following are also called self-management abilities?

Accepted Answer

A)  Interpersonal skills 
B)  Intrapersonal skills 
C)  Social skills 
D)  Leadership skills

Question 10

_____ is what people do and say.

Accepted Answer

The answer of _____ is what people do and say....

Question 11

Which of the following is a characteristic of successful people?

Accepted Answer

A)  Being narcissistic 
B)  Being self-focused 
C)  Having a "me only" syndrome 
D)  Being optimistic

Question 12

_____ refused to employ children under the age of 11.

Accepted Answer

A)  Robert Owen 
B)  Frederick Taylor 
C)  Eric Berne 
D)  Elton Mayo

Question 13

Which of the following is a myth about human relations?

Accepted Answer

A)  People are an organization's greatest asset. 
B)  Leaders are born, not made. 
C)  High-quality relationships are important to success. 
D)  A human relations course is as important as a technical course.

Question 14

Transactional analysis integrates common business practices in the United States and Japan into one middleground framework appropriate for use in the United States.

Accepted Answer

A) True 
 B)False

Question 15

"We have to find a way to improve our services to get an edge over our competitors." Which of the following factors can be identified with this statement?

Accepted Answer

A)  Changing workforce 
B)  Ethics 
C)  Learning and knowledge 
D)  Diversity

Question 16

What are some of the trends and challenges of human relations?

Accepted Answer

The answer of What are some of the trends and...

Question 17

"Although there are a lot of differences in the team, Neil, the supervisor, doesn't seem deterred." Which of the following best describes Neil's behavior?

Accepted Answer

A)  Being humorous 
B)  Being genuinely interested in other people 
C)  Being indifferent to the problems 
D)  Being optimistic

Question 18

Which of the following is a human relations guideline?

Accepted Answer

A)  Being narcissistic 
B)  Acting before one thinks 
C)  Calling people by their names 
D)  Being physically fit

Question 19

Which of the following was an assumption of scientific managers?

Accepted Answer

A)  Money was not the only motivation for workers. 
B)  Workers always acted rationally. 
C)  Profit would be increased if employees worked shorter hours. 
D)  Food and housing were the prime motivation for workers.

Question 20

The goal of _____ is to create a win-win situation by satisfying employee needs while achieving organizational objectives.

Accepted Answer

A)  human relations 
B)  production 
C)  zero-sum condition 
D)  cooperative games

Exam 1: Understanding Behavior, Human Relations, and Performance

One of the reasons people fail is because they are self-focused.

Interpersonal skill is the ability to work well with a diversity of people.

"The new batch of executives needs to be trained on the company's social networking platform." Which of the following factors can be identified with this statement?

Do you believe that you can and will develop your human relations abilities and skills through this course? Explain your answer.

The goal of human relations is to create a win-win situation by satisfying employee needs while achieving organizational objectives.

_____ is the extent to which expectations or objectives have been met.

_____ is the collective action of a company's individuals and groups.

"The members of the marketing department are having a meeting. There is a lot of disagreement over the content of the next ad." Which of the following levels of behavior does this best illustrate?

Which of the following are also called self-management abilities?

_____ is what people do and say.

Which of the following is a characteristic of successful people?

_____ refused to employ children under the age of 11.

Which of the following is a myth about human relations?

Transactional analysis integrates common business practices in the United States and Japan into one middleground framework appropriate for use in the United States.

"We have to find a way to improve our services to get an edge over our competitors." Which of the following factors can be identified with this statement?

What are some of the trends and challenges of human relations?

"Although there are a lot of differences in the team, Neil, the supervisor, doesn't seem deterred." Which of the following best describes Neil's behavior?

Which of the following is a human relations guideline?

Which of the following was an assumption of scientific managers?

The goal of _____ is to create a win-win situation by satisfying employee needs while achieving organizational objectives.