Question 1

Which 2 of the 10 human relations guidelines need the most effort on your part? Which 2 need the least? Explain your answers.

Accepted Answer

The answer of Which 2 of the 10 human relations...

Question 2

Technical skills are more important than human relations skills.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is a fact about human relations?

Accepted Answer

A)  Leaders are born, not made. 
B)  Human relations is just common sense. 
C)  Technical skills are more important than human relations skills. 
D)  People are an organization's greatest asset.

Question 4

The term _____ means interactions among people.

Accepted Answer

The answer of The term _____ means interactions among people....

Question 5

Explain how one of the above trends or challenges could personally affect your human relations.

Accepted Answer

The answer of Explain how one of the above trends...

Question 6

Leaders are born, not made.

Accepted Answer

A) True 
 B)False

Question 7

_____ conducted research to determine the characteristics of successful organizations.

Accepted Answer

A)  Eric Berne 
B)  William Ouchi 
C)  Elton Mayo 
D)  Thomas Peters

Question 8

Give an example, personal if possible, of a situation in which the goal of human relations was met. Explain how the individual's needs were met and how the organizational objectives were achieved.

Accepted Answer

The answer of Give an example, personal if possible, of...

Question 9

"Donna is allowed to go home an hour earlier than the rest of us as her babysitter leaves at four." Which of the following is this an example of?

Accepted Answer

A)  Performance 
B)  Total person approach 
C)  Systems effect 
D)  Organization

Question 10

Which of the following is the best way to resolve human relations problems?

Accepted Answer

A)  Change oneself 
B)  Change the situation 
C)  Change the other person 
D)  Ignore the problem

Question 11

Eric Berne introduced _____.

Accepted Answer

A)  sensitivity training 
B)  transactional analysis 
C)  the Hawthorne effect 
D)  theory Z

Question 12

Which of the following is a fact about human relations?

Accepted Answer

A)  Leaders are born, not made. 
B)  Human relations is just common sense. 
C)  High-quality relationships are important to success. 
D)  Technical skills are more important than human relations skills.

Question 13

"Aaron is new in the company. There are thirty people on his floor. He is having problems remembering names." Which of the following should Aaron do to improve his ability to recall names?

Accepted Answer

A)  Address them with titles like Mr. or Ms. and not worry about remembering names 
B)  While talking to people, call them by name two or three times 
C)  Maintain a notebook with people's photos and their respective names 
D)  Ask them their names every time he meets them

Question 14

A systems effect occurs when the organization and the employees get what they want.

Accepted Answer

A) True 
 B)False

Question 15

Interpersonal skills are also called self-management abilities.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is an organization's most valuable resource?

Accepted Answer

A)  Infrastructure 
B)  Technology 
C)  People 
D)  Land

Question 17

Which person's contribution to the history of human relations do you find to be the most impressive?

Accepted Answer

The answer of Which person's contribution to the history of...

Question 18

Give a specific example of a human relations problem in which you elected to change yourself rather than the other person or situation. Be sure to identify your changed behavior.

Accepted Answer

The answer of Give a specific example of a human...

Question 19

"My boss let me out early from work to see my son play in a football game. All I had to do was get all my work done for the day before I left." Which of the following does this illustrate?

Accepted Answer

A)  Organization 
B)  Common sense 
C)  Organizational structure 
D)  The goal of human relations

Question 20

Define performance and explain how the systems effect affects performance.

Accepted Answer

The answer of Define performance and explain how the systems...

Exam 1: Understanding Behavior, Human Relations, and Performance

Which 2 of the 10 human relations guidelines need the most effort on your part? Which 2 need the least? Explain your answers.

Technical skills are more important than human relations skills.

Which of the following is a fact about human relations?

The term _____ means interactions among people.

Explain how one of the above trends or challenges could personally affect your human relations.

Leaders are born, not made.

_____ conducted research to determine the characteristics of successful organizations.

Give an example, personal if possible, of a situation in which the goal of human relations was met. Explain how the individual's needs were met and how the organizational objectives were achieved.

"Donna is allowed to go home an hour earlier than the rest of us as her babysitter leaves at four." Which of the following is this an example of?

Which of the following is the best way to resolve human relations problems?

Eric Berne introduced _____.

Which of the following is a fact about human relations?

"Aaron is new in the company. There are thirty people on his floor. He is having problems remembering names." Which of the following should Aaron do to improve his ability to recall names?

A systems effect occurs when the organization and the employees get what they want.

Interpersonal skills are also called self-management abilities.

Which of the following is an organization's most valuable resource?

Which person's contribution to the history of human relations do you find to be the most impressive?

Give a specific example of a human relations problem in which you elected to change yourself rather than the other person or situation. Be sure to identify your changed behavior.

"My boss let me out early from work to see my son play in a football game. All I had to do was get all my work done for the day before I left." Which of the following does this illustrate?

Define performance and explain how the systems effect affects performance.