Question 1

Which of the following quality management thought leaders is generally credited with contributing the insight that team learning is necessary to improve quality?

Accepted Answer

A)   Ishikawa
B)   Senge
C)   Taguchi
D)   Harrington B

Question 2

All of the following items are valid reasons to conduct a project kick-off meeting EXCEPT:

Accepted Answer

A)   to give team members a chance to see how all the parts fit together
B)   to convince stakeholders that the project leaders will be good stewards of the customer's and organization's assets
C)   to help involved workers to understand the touch points where work exchanges hands
D)   to emphasize that all decisions will be made exclusively by the project manager D

Question 3

Project stakeholders will judge the quality of project work processes as well as project deliverables.

Accepted Answer

A) True 
 B)False  True

Question 4

A high level view of processes and stakeholders,that starts with suppliers and ends with customers,is sometimes referred to as a "Plan-Do-Check-Act" (PDCA)model.

Accepted Answer

A) True 
 B)False

Question 5

Fact-based management includes four key ideas.Which of the following is among the key ideas associated with fact-based management?

Accepted Answer

A)   the need to understand variation
B)   reliance on historical research
C)   routine use of interrogations
D)   use of analogous estimating

Question 6

A source of variation that is inherent in a system and predictable is typically known as:

Accepted Answer

A)   special cause variation.
B)   common cause variation.
C)   systemic variation.
D)   life cycle variation

Question 7

The outputs of Control Quality may include recommended preventive actions designed to ensure the future performance of project work is aligned with the project management plan.

Accepted Answer

A) True 
 B)False

Question 8

All of the following reasons explain why it is better to design quality into processes than to find problems through inspections EXCEPT:

Accepted Answer

A)   The cost of rework can be expensive.
B)   The time spent on rework aggravates time pressures that already exist on projects.
C)   Some mistakes are likely to reach the customer.
D)   The best inspectors should find every variation and defect

Question 9

W.Edwards Deming asserted that managers need to understand both serial variation and sequential variation and then work to reduce both.

Accepted Answer

A) True 
 B)False

Question 10

W.Edwards Deming argued that managers must understand cause and effect relationships to predict future behavior.

Accepted Answer

A) True 
 B)False

Question 11

All of the following items contribute to developing empowered performance in an organization EXCEPT:

Accepted Answer

A)   setting an expectation for managers to encourage associates to treat risk events as learning opportunities
B)   accepting the fact that the project manager has total decision making authority
C)   training and equipping workers so that they're willing to take risks
D)   helping develop specialists who can aid anyone in the organization

Question 12

The quality management plan describes how an organization's quality policies will be implemented.

Accepted Answer

A) True 
 B)False

Question 13

During which DMAIC phase would you find the objectives of identify possible root causes,collect data,and confirm root causes through data analysis?

Accepted Answer

A)   Define
B)   Measure
C)   Analyze
D)   Improve

Question 14

The purpose of process control is to be able to have confidence that outputs are predictable.

Accepted Answer

A) True 
 B)False

Question 15

If necessary,the quality policy on a specific project may violate either the quality policies of the parent organization or of a major customer.

Accepted Answer

A) True 
 B)False

Question 16

DMAIC is typically used as a method of implementing continuous improvement and can thus be practiced repeatedly.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following activities are typically included in a project kick-off meeting?

Accepted Answer

A)   The project manager evaluates team member performance.
B)   The project team collects lessons learned for use on future projects.
C)   The project manager outlines the project goals.
D)   The project sponsor brings in a facilitator to conduct a brainstorming exercise

Question 18

Assume you have been selected to lead your team in the development of a quality management plan.Identify and describe several components that a quality management plan should contain.

Accepted Answer

The answer of Assume you have been selected to lead...

Question 19

The goal of empowered performance is to improve performance results each and every period.

Accepted Answer

A) True 
 B)False

Question 20

Perform Quality Assurance is the process of auditing the quality requirements,and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used.

Accepted Answer

A) True 
 B)False

Exam 11: Project Quality Planning and Project Kick-Off

Which of the following quality management thought leaders is generally credited with contributing the insight that team learning is necessary to improve quality?

All of the following items are valid reasons to conduct a project kick-off meeting EXCEPT:

Project stakeholders will judge the quality of project work processes as well as project deliverables.

A high level view of processes and stakeholders,that starts with suppliers and ends with customers,is sometimes referred to as a "Plan-Do-Check-Act" (PDCA)model.

Fact-based management includes four key ideas.Which of the following is among the key ideas associated with fact-based management?

A source of variation that is inherent in a system and predictable is typically known as:

The outputs of Control Quality may include recommended preventive actions designed to ensure the future performance of project work is aligned with the project management plan.

All of the following reasons explain why it is better to design quality into processes than to find problems through inspections EXCEPT:

W.Edwards Deming asserted that managers need to understand both serial variation and sequential variation and then work to reduce both.

W.Edwards Deming argued that managers must understand cause and effect relationships to predict future behavior.

All of the following items contribute to developing empowered performance in an organization EXCEPT:

The quality management plan describes how an organization's quality policies will be implemented.

During which DMAIC phase would you find the objectives of identify possible root causes,collect data,and confirm root causes through data analysis?

The purpose of process control is to be able to have confidence that outputs are predictable.

If necessary,the quality policy on a specific project may violate either the quality policies of the parent organization or of a major customer.

DMAIC is typically used as a method of implementing continuous improvement and can thus be practiced repeatedly.

Which of the following activities are typically included in a project kick-off meeting?

Assume you have been selected to lead your team in the development of a quality management plan.Identify and describe several components that a quality management plan should contain.

The goal of empowered performance is to improve performance results each and every period.

Perform Quality Assurance is the process of auditing the quality requirements,and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used.