Question 1

_______ is an approach that creates teams of expert change agents known as "green belts and black belts" to take control of problem finding, problem solving, and training other employees in implementing solutions.

Accepted Answer

A) Total quality management 
B) Continuous improvement 
C) Six Sigma 
D) Process reengineering 
E) Product development function

Question 2

Discuss the necessity of satisfying customer demands.List some of the general product attributes or qualities that most customers prefer.

Accepted Answer

The answer of Discuss the necessity of satisfying customer demands.List...

Question 3

A _________ is a written agreement that details factors such as responsibilities, resource commitments, budgets, time lines, and development milestones.

Accepted Answer

A) product development plan 
B) contract book 
C) product development proposal 
D) contract plan 
E) contract agreement

Question 4

Define the two principal types of innovation.What is the main difference between them?

Accepted Answer

The answer of Define the two principal types of innovation.What...

Question 5

Innovation refers to producing goods and services that have attributes-such as design, styling, performance, and reliability-that customers perceive as being superior to those found in competing products.

Accepted Answer

A) True 
 B)False

Question 6

Using advancements in technology, an eyewear manufacturer continues to improve the quality of prescription lenses.This is an example of

Accepted Answer

A) incremental product innovation. 
B) quantum process innovation. 
C) quantum product innovation. 
D) incremental process innovation. 
E) process reengineering.

Question 7

In a _____ layout, machines are organized so that each operation needed to manufacture a product or process is performed at workstations arranged in a fixed sequence.

Accepted Answer

A) process 
B) utility 
C) facilities 
D) product 
E) fixed-position

Question 8

A carpet cleaning company charges more than its competitors, but the company is still sought after by customers since they provide a more reliable and higher quality service.Explain why achieving superior quality is so important for this company.

Accepted Answer

The answer of A carpet cleaning company charges more than...

Question 9

A _____ is a plan of action to improve the ability of each of an organization's departments to perform its task-specific activities in ways that add value to an organization's goods and services.

Accepted Answer

A) corporate-level strategy 
B) divisional-level strategy 
C) functional-level strategy 
D) business-level strategy 
E) branch-level strategy

Question 10

A(n) _____ is a series of functional activities needed to transform inputs into finished goods or services.

Accepted Answer

A) operating system 
B) marketing function 
C) organizational hierarchy 
D) value chain 
E) customer relationship management system

Question 11

Self-managed teams use _____, in which different teams assemble each component part and then send those parts to a final assembly team.

Accepted Answer

A) process layouts 
B) fixed-position layouts 
C) utility layouts 
D) product layouts 
E) sequential layouts

Question 12

Discuss the four specific ways in which managers can lower costs or increase differentiation to obtain a competitive advantage.

Accepted Answer

The answer of Discuss the four specific ways in which...

Question 13

Successful implementation of TQM requires substantial cooperation between

Accepted Answer

A) regulators and the organization. 
B) customers and suppliers. 
C) different value chain functions. 
D) accounting and distribution functions. 
E) managers and stockholders.

Question 14

Which of the following should an organization do in order to obtain a competitive advantage through superior innovation?

Accepted Answer

A) reduce the number of components that go into its products 
B) decrease the number of product attributes and lower the price of its products 
C) set up a strong team to handle after-purchase support 
D) produce products with technologies that have not been used previously 
E) provide high-quality products to create a brand-name reputation for its products

Question 15

The first step in a stage-gate development funnel is to

Accepted Answer

A) draft a detailed product development plan. 
B) provide a list of technological requirements. 
C) encourage employees to come up with as many new product ideas as possible. 
D) develop a detailed developmental budget. 
E) sign a written agreement that details factors such as responsibilities and resource commitments.

Question 16

Managers try to develop functional strategies that allow the organization's value chain to deliver to customers

Accepted Answer

A) fewer product attributes at a lower price. 
B) smaller products at a higher price. 
C) more product attributes at a higher price. 
D) the same product attributes at a lower price. 
E) the same products at the same price.

Question 17

Soliciting information and suggestions about improvements from employees is one of the steps in implementing a successful TQM program.

Accepted Answer

A) True 
 B)False

Question 18

________ management is the development of a set of functional-level strategies that support a company's business-level strategy and strengthen its competitive advantage.

Accepted Answer

A) Total quality 
B) Human resource 
C) Value chain 
D) Materials 
E) Marketing

Question 19

The main aim of flexible manufacturing is to

Accepted Answer

A) create products that can be modified easily. 
B) create a standard range of products. 
C) set up large workforces. 
D) improve an organization's management systems. 
E) reduce the time required to set up production equipment.

Question 20

Which of the following statements is true about increasing the efficiency of an operating system?

Accepted Answer

A) Increased efficiency raises production costs. 
B) Efficiency increases when required resources increase. 
C) Increasing resources increases efficiency. 
D) Improving efficiency lets an organization make a greater profit. 
E) Increased efficiency attracts more customers.

Exam 9: Value Chain Management: Functional Strategies for Competitive Advantage

_______ is an approach that creates teams of expert change agents known as "green belts and black belts" to take control of problem finding, problem solving, and training other employees in implementing solutions.

Discuss the necessity of satisfying customer demands.List some of the general product attributes or qualities that most customers prefer.

A _________ is a written agreement that details factors such as responsibilities, resource commitments, budgets, time lines, and development milestones.

Define the two principal types of innovation.What is the main difference between them?

Innovation refers to producing goods and services that have attributes-such as design, styling, performance, and reliability-that customers perceive as being superior to those found in competing products.

Using advancements in technology, an eyewear manufacturer continues to improve the quality of prescription lenses.This is an example of

In a _____ layout, machines are organized so that each operation needed to manufacture a product or process is performed at workstations arranged in a fixed sequence.

A carpet cleaning company charges more than its competitors, but the company is still sought after by customers since they provide a more reliable and higher quality service.Explain why achieving superior quality is so important for this company.

A _____ is a plan of action to improve the ability of each of an organization's departments to perform its task-specific activities in ways that add value to an organization's goods and services.

A(n) _____ is a series of functional activities needed to transform inputs into finished goods or services.

Self-managed teams use _____, in which different teams assemble each component part and then send those parts to a final assembly team.

Discuss the four specific ways in which managers can lower costs or increase differentiation to obtain a competitive advantage.

Successful implementation of TQM requires substantial cooperation between

Which of the following should an organization do in order to obtain a competitive advantage through superior innovation?

The first step in a stage-gate development funnel is to

Managers try to develop functional strategies that allow the organization's value chain to deliver to customers

Soliciting information and suggestions about improvements from employees is one of the steps in implementing a successful TQM program.

________ management is the development of a set of functional-level strategies that support a company's business-level strategy and strengthen its competitive advantage.

The main aim of flexible manufacturing is to

Which of the following statements is true about increasing the efficiency of an operating system?