As a Salesperson,part of Your Job in Handling a Customer

Multiple Choice

As a salesperson,part of your job in handling a customer complaint is to do all of the following EXCEPT:

A) obtaining relevant information from the customer.
B) expressing sincere regret for the customer's problem.
C) handling the complaint quickly and efficiently.
D) following up to make sure the customer is satisfied.
E) pointing out the poor service offered by competitors.