The Banking Industry Has Implemented Several Competitive Advantages,including ATMs,online Bill-Pay

Multiple Choice

The banking industry has implemented several competitive advantages,including ATMs,online bill-pay services,and electronic statements.Of course,these competitive advantages were quickly duplicated by any competitor that wanted to remain in the banking industry.These are examples of ___________.

A) acquiring new technology products and services
B) hiring new employees
C) reducing expenses
D) gaining invaluable feedback from customers