Which of the Following Statements Is FALSE

Multiple Choice

Which of the following statements is FALSE?

A) Front-office services require the presence of or interaction with the customer.
B) The magazines offered in bank lobby can affect the implicit service.
C) Employees hired for back-office work can often get by with less interpersonal skill.
D) Service delivery design should be aimed only at external customers, not at employees who may be customers of internal services.