Question 1

If a firm wants to know why valuable employees are leaving the company, it will conduct ____________.

Accepted Answer

A)  performance appraisals. 
B)  job inventories. 
C)  job simulations. 
D)  exit interviews.

Question 2

When recruiting, human resource managers must attract people who not only have the right skills, but also fit in with the corporate culture, and work well under the company's leadership style.

Accepted Answer

A) True 
 B)False

Question 3

Janelle spends three hours each day working as an online customer service representative for an online retailer. She can choose her own hours, within reason. The job works out well for her since she has a new baby that she cares for much of the day. The retailer does not provide her or the other 200 customer service reps with workspace, which constitutes a sizeable cost savings for the company. Janelle participates in a popular work strategy known as ________________.

Accepted Answer

A)  home-based work. 
B)  time-in work. 
C)  job sharing. 
D)  compressed work.

Question 4

When Tim joined Alamo Scientific as a sales manager, part of his sign-on bonus included the opportunity to buy up to 500 shares of the company's publicly traded stock at $10 per share, during the first three months of employment. The stock was trading on the NASDAQ exchange for $22 per share. Tim's new company was offering a dividend reinvestment plan.

Accepted Answer

A) True 
 B)False

Question 5

Dan works for ElekTek, a firm producing sophisticated electronic equipment used in state-of-the-art security systems. Dan is happy to see that the value of ElekTek's stock has reached $47 per share, because certain employees (including Dan) have the opportunity to buy a given number of shares of its stock for $30 per share for the next year regardless of how high the market price goes. ElekTek is offering some employees a:

Accepted Answer

A)  stock annuity plan. 
B)  stock reinvestment plan. 
C)  stock dividend. 
D)  stock option plan.

Question 6

Elise is the manager in the finance department for a company that competes in a service industry. If her company is like most contemporary firms, Elise will leave almost all aspects of human resource functions to specialists in the human resource department.

Accepted Answer

A) True 
 B)False

Question 7

The two most common compensation methods for teams are:

Accepted Answer

A)  cash bonuses and cashless bonuses. 
B)  skill-based pay and gain-sharing. 
C)  piecework pay and commissions. 
D)  salaries and capital gains.

Question 8

When Zoe began her Ph.D. program at Vanderbilt University, she was immediately assigned to a female ________ who would serve as a coach and guide to shorten the learning curve and help Zoe meet the right people who could enhance her career. Her program also required ___________, where she would spend four to six weeks in different labs, gaining experience and exposure to a variety of research in her field of study.

Accepted Answer

A)  mentor; off-the-job training 
B)  journeyman; network 
C)  understudy; vestibule training 
D)  mentor; job rotation

Question 9

A job analysis results in two written statements. They are:

Accepted Answer

A)  the human resource inventories and the affirmative action statement. 
B)  the labor supply assessment and the labor demand assessment. 
C)  the job description and the job specification. 
D)  the job title review and the performance appraisal.

Question 10

Which of the following statements about human resource management opportunities and challenges is most accurate?

Accepted Answer

A)  Shifts in the economy have led to a huge pool of skilled and unskilled workers from declining industries that are either unemployed or are underemployed. 
B)  Workers now would rather have more income rather than more leisure. Therefore, many employees now want to work more than 40 hours per week. 
C)  So many people have sought training in high-tech areas such as robotics and computers that there is likely to be a huge surplus of labor in high-tech industries. 
D)  Workers now desire more stability and predictability in their careers, so they now give their employers more loyalty and expect more loyalty from their employers in return.

Question 11

Frank is a human resource manager at a major corporation. If Frank's company is like most firms today, which of the following statements about his job is likely to be the most accurate?

Accepted Answer

A)  Most of Frank's time will be devoted to clerical duties such as processing payroll checks and keeping employee files updated. 
B)  Frank's job will be simpler in the future than it was in the past, because the percentage of new workers entering the labor force who are poorly educated and unprepared for work is slowly but steadily declining. 
C)  Government laws and regulations concerning hiring, worker safety, pay, and unionization will make Frank's work complex and challenging. 
D)  Frank and his fellow human resource managers will be given complete responsibility for performing all human resource functions within the organization.

Question 12

A major characteristic of a compressed workweek is that:

Accepted Answer

A)  workers receive the same pay for fewer hours of work. 
B)  the pace of work is increased so that workers perform the same amount of work in fewer hours. 
C)  employees work fewer days each week, but work more hours each workday. 
D)  two or more part-time workers are hired to fill each full-time position.

Question 13

At Washington Seat Belt Industries, new workers are immediately assigned to jobs. They learn by doing the actual work and by watching longer-term employees. This company uses a policy of:

Accepted Answer

A)  vertical assimilation. 
B)  on-the-job training. 
C)  operational apprenticeships. 
D)  vestibule training.

Question 14

At Friendly Financial Consulting, employees are allowed to choose what time they start each work day, as long as they arrive between the hours of 7:00 a.m. and 10:00 a.m. They must be on the job from 10:00 a.m. until noon and from 1:00 p.m. until 3:00 p.m. They are required to work a total of 8 hours each day, so the earlier they arrive, the earlier they can leave. This is a ___________ system.

Accepted Answer

A)  job sharing 
B)  job enlargement 
C)  flextime 
D)  compressed work week

Question 15

_____________ is the process of evaluating human resource needs and then recruiting, selecting, developing, motivating, evaluating, compensating, and scheduling employees to achieve organizational goals.

Accepted Answer

A)  Staffing 
B)  Performance evaluation and response 
C)  Human resource management 
D)  Job analysis

Question 16

Recent court cases include drug-addicted employees who claim their addiction is an illness, and therefore, they are protected from wrongful discharge under the American with Disabilities Act.

Accepted Answer

A) True 
 B)False

Question 17

As Connor scanned the employment opportunities on the website of a well-known online recruiting company, he speculated that he might not qualify for some of the jobs. Connor was concerned that his educational credentials and skills might not be compatible with the ________ for many of today's available jobs.

Accepted Answer

A)  job analyses 
B)  job description 
C)  job specifications 
D)  job data base

Question 18

Women often have more trouble finding mentors than men because:

Accepted Answer

A)  women are less aware of the way to look for a mentor. 
B)  most successful women who could serve as mentors are so committed to family responsibilities that they do not have time to mentor other women. 
C)  most older managers who could serve as mentors are male. 
D)  clubs and organizations where most mentoring takes place either exclude women or make it difficult for them to join.

Question 19

Which of the following statements is the most accurate description of the impact the Americans with Disabilities Act of 1990 (ADA) has had on businesses?

Accepted Answer

A)  ADA has had no real impact, since most businesses have always been sensitive to the needs of disabled workers. 
B)  Most firms have found that the structural changes needed to comply with ADA requirements have been very difficult and expensive to implement. 
C)  Most firms are finding that some accommodations required by ADA are more difficult to implement than the structural changes. 
D)  Businesses have found that even with the changes required by ADA, disabled workers are simply not capable of handling most types of jobs.

Question 20

Rob is the human resource manager for a medium-sized corporation. He understands the value of hiring from within to fill positions whenever possible. This means that Rob relies extensively on promotions, transfers, and recommendations from current employees to find qualified employees.

Accepted Answer

A) True 
 B)False

Exam 11: Human Resource Management: Finding and Keeping the Best Employees

If a firm wants to know why valuable employees are leaving the company, it will conduct ____________.

When recruiting, human resource managers must attract people who not only have the right skills, but also fit in with the corporate culture, and work well under the company's leadership style.

Elise is the manager in the finance department for a company that competes in a service industry. If her company is like most contemporary firms, Elise will leave almost all aspects of human resource functions to specialists in the human resource department.

The two most common compensation methods for teams are:

A job analysis results in two written statements. They are:

Which of the following statements about human resource management opportunities and challenges is most accurate?

Frank is a human resource manager at a major corporation. If Frank's company is like most firms today, which of the following statements about his job is likely to be the most accurate?

A major characteristic of a compressed workweek is that:

At Washington Seat Belt Industries, new workers are immediately assigned to jobs. They learn by doing the actual work and by watching longer-term employees. This company uses a policy of:

_____________ is the process of evaluating human resource needs and then recruiting, selecting, developing, motivating, evaluating, compensating, and scheduling employees to achieve organizational goals.

Recent court cases include drug-addicted employees who claim their addiction is an illness, and therefore, they are protected from wrongful discharge under the American with Disabilities Act.

Women often have more trouble finding mentors than men because:

Which of the following statements is the most accurate description of the impact the Americans with Disabilities Act of 1990 (ADA) has had on businesses?

Rob is the human resource manager for a medium-sized corporation. He understands the value of hiring from within to fill positions whenever possible. This means that Rob relies extensively on promotions, transfers, and recommendations from current employees to find qualified employees.